ang737276

11/10/2022
Complaint: This Complaint is Against Allison. My name is Angelic Bully and my Mother Christine Burks is a patient here. Early this year my Mom had a stroke and now she's a patient at this clinic. Every since my Mom been dealing with this clinic there's been a slue of medical problems such as: Allison's Nasty behaviour and the Doctor haven't written the referrals that my family have Requested plus they Never return Any phone calls. Allison is very rude, Racist, dismissive, unprofessional, dishonest, and acts without integrity. Today Tuesday 11/10/22 I called and spoke with Allison and I inquired about her referrals and her appointments and Allison told me My Mom had two upcoming appointments so I asked Allison what name, time, and date and she gave me 2 dates but one of the dates had some lady named Terresa Roach as the patient so I told the Allison that my Mom name isn't Terresa so the Nurse said it was a Mistake. I told Allison, in the medical field that's there's No room for mistakes bcuz I'm a retired Nurse myself and that is unethical and incompetent, so Allison became combative and Nasty saying "Its just a simple mistake" then Allison tried to deflect by using the victim stance claiming I was swearing at her, but I wasn't rude at all infact, Allison's tone was mean and Nasty. So, I asked Allison, who is her Boss, or Superior and Allison claimed No one is over her, which everyone knows that everyone has a person to answer to. Allison also told me that she's gonna deal with me personally but I'm not the patient. Allison is dangerous because of her Racism, disrespect, unfair, unprofessional, and unruly with her practices. Also, Allison had this clinic to escort My Father out the door simply because of his concern for My Mother. My Mom is very sick and these malpractices could be a life and death situation. I will be pursuing further administrative remedies Against Allison.

• Date Visited 11-2022
• Overall Satisfaction
• Explanation of diagnosis and Treatment Plan
• Trust in Provider
• Procedural Skills

ang737276

11/10/2022
Complaint: My name is Angelic Bully and my Mother Christine Burks is a patient here. Early this year my Mom had a stroke and now she's a patient at this clinic. Every since Christine been dealing with this clinic there's been a slue of medical problems such as: Her Doctor have written the referrals that my family have Requested and also her Doctor Never return Any phone calls for this matter. Also, her Nurse is very rude, dismissive, unprofessional, dishonest, and acts without integrity. Today Tuesday 11/10/22 called and spoke with my Mother's Nurse and I inquired about her referrals and her appointments and the Nurse to me My Mom had two upcoming appointments so I asked her what name, time, and date and she gave me 2 dates but one of the dates had some lady named Terresa Roach as the patient so I told the Nurse that my Mom name isn't Terresa so the Nurse said it was a Mistake. I told her in the medical field that's there's No room for mistakes bcuz I'm a retired Nurse myself and that is unethical and incompetent, so the Nurse became combative and Nasty saying "Its just a simple mistake" then she tried to deflect by using the victim stance claiming I was swearing at them, but I wasn't rude at all infact her tone was mean and Nasty. So, I asked the Nurse who is her Boss, or Superior and she claimed No one is over her, which everyone know that every Nurse has a person to answer to. This clinic is dangerous because of the disrespect, unfair, unprofessional, and unruly with their practices. Also, this clinic escorted My Father out the door simply because of his concern for My Mother. My Mom is very sick and their malpractices are playing with a life and death situation. I will be pursuing further administrative remedies concerning these matters. I do Not recommend No one to visit this clinic and now I see why they only have a 2 Star rating.

Respectfully Yours;
The Bully Family

• Date Visited 11-2022
• Overall Satisfaction
• Explanation of diagnosis and Treatment Plan
• Trust in Provider
• Procedural Skills