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Overview of CIGNA

Who we are
Cigna (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. We trace our roots back more than 200 years, but we became the company you know today in 1982 with the merger of INA Corporation and Connecticut General Corporation. Ever since, we’ve continued to innovate and expand around the world. We have sales capability in 30 countries and jurisdictions, and more than 95 million customer relationships throughout the world. Our more than 40,000 employees serve customers just about everywhere.

Every day, our team works together with our customers in ways they find proactive, personal and empathetic. That spirit of true partnership goes deeper than paying claims, and is often life-changing — helping customers stay well, prevent sickness, obtain access to health care, recover from illness or injury, return to work and provide for their families. Worldwide, we offer our customers and their families peace of mind and a sense of security. We’re with them all the way, through the most critical points in their lives.

What we do
We work together with customers to help them lead a healthy, secure life. We provide customers with personally relevant products and services, and we help customers reduce health costs and achieve optimal health outcomes.

What partnership means
A partner makes things simpler: As advocates for our customers, our team helps navigate an often confusing health care or insurance system so customers get the care and financial protection they need. We understand our customers as individuals, so we can help them achieve what’s most important to them.

A partner helps you make better choices: Cigna puts the power of information in our customers’ hands. We provide information our customers need to improve their health, identify and fill gaps in their health, well-being and security needs, and maximize value.

A partner cares about outcomes: We collaborate with our vast network of health care professionals and our other colleagues around the world to ensure all our customers obtain quality, cost-effective health care, benefits and insurance protection.

Website: http://www.cigna.com

Patient ratings

of CIGNA

Overall Experience

(4.0/5)

Claims Process

(3.8/5)

Customer Service

(4.0/5)

Cost Satisfaction

(3.9/5)

Patient reviews of CIGNA

hsf766
Reviewer
10-09-2020

Very much good treatment in the hospital

  • Date Visited 10-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ste469
Reviewer
10-01-2020

I recommend it to others to have the same taste of profession service.

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ban411
Reviewer
08-11-2020

Amazing health care insurance I would recommend this to several family members!

  • Date Visited 02-2012
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

...
cle340
07-27-2020

I've had Anthem for my Part B and D Medicare supplements since January 2020. Prior to that, I was on my spouse's Cigna insurance. Prior to that, I was in the workforce for 30+ years, with coverage by many different insurance companies including Aetna, Cigna, Anthem, and Harvard Pilgrim . I was also a health care provider, so I dealt with insurance companies for 21 years from that end as well. I really can't say that any of them stands out . They are all difficult and far too complicated, and although they may market more astutely now about wellness and prevention, they are primarily about the bottom line. The effort it takes for a patient and/or provider to get past the often arbitrary regulations and formularies in the name of ethical patient care and good medicine is shameful. Health insurance can work well or it can be a total disaster. Disparities are real and lives are at stake.

For me personally, of my current choices, Anthem Plan F seems to offer the best options for my needs. Part B has met most of my needs so far, picking up everything inpatient and outpatient (including the deductibles) that Medicare doesn't cover. However, I do have a provider who does not take Medicare, so I have to pay up front and then file my own claim to Medicare, then if approved, file the claim to Anthem myself.

This has been a nightmare , with both customer service departments giving me inconsistent information, and sometimes being very rude and unhelpful. There have been a few friendly representatives at Anthem, but even they have frequently been unable to sort out my concerns or point me in the right direction . I've spent hours on the phone and in the online live chat. I've had to be very persistent to get reimbursed accurately, and it's taken months---I finally got a check in June for claims from January and early February.

Anthem Part D has proven to be very different from the review I did based on my meds and projected costs when I signed up. Since I signed up in December, the preferred pharmacy has changed, and some of my meds are much more expensive due to formulary changes. Even some of my generics are significantly more expensive through Anthem than through Good Rx, which is a free coupon service. I've been bypassing Anthem and using Good Rx for at least half of my meds.

Finally, the Anthem web site is horrible. I'll spare details, but things are far more time-consuming than necessary and the messaging system can take several days to get a response. I've been using that option because it provides a good paper trail when there are miscommunications and errors with claims. When I do get a response, it often seems like someone barely read my email or just answered part of my question.

So, I'm not entirely happy with Anthem, but if I had selected a different company for my supplement, I'd probably be writing a very similar review.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

sam312
Reviewer
07-17-2020

The rate and reputation is very high

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

per961
Reviewer
07-17-2020

Customers have talked good of them

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan580
Reviewer
07-17-2020

Good customer service, i rate high

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton700
Reviewer
07-14-2020

Most caring and enthusiastic customer service

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sha302187
07-13-2020

amazing I wouldnt pick anyone else

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cpe388
07-13-2020

Great coverage and customer service

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bet298
07-13-2020

I have privious experience of there service. they are good.

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

aur252
07-11-2020

Cigna is a good healthcare provider

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dki222
07-10-2020

I had the absolute horrid time with filing my health claims with cigna. they need to learn a few things before providing a service to the public.

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

jam813
07-08-2020

so times this place be so bad and this company too so i dont know really to what i should to put a rate

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

nic674
Reviewer
07-01-2020

They render good services and gives good explanation on different basis

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

joh996
Reviewer
06-22-2020

They are really trying,by helping people improve their health status,giving full explanation on so many basis,I recommend them to everyone

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

joh614
06-21-2020

Its not bad, it gets the job done when looking for good healthcare

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Jorden Datavion
Reviewer
06-17-2020

Monthly routine body check, good deals

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

mes829
Reviewer
06-16-2020

The dedication and helping people with their well being is nice...... The teams are been proactive in terms of everything included

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kaz951
06-16-2020

I would recommend this to anyone

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pri627
06-15-2020

Great customer service, pleasant, willing to listen and explain the best place to order my medicine from. Would stay with them only they no longer give the best cost value for me.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

law107
06-09-2020

There are far better health providers out there

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

bjp170
06-08-2020

Have had then for several years and have never had a single issue with their coverage or customer service. I also have my Mother sogned up with them and I have been pleased with her coverage also. I would recommend them to anyone

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wal726
Reviewer
06-08-2020

I Never pleased by their services, pathetic indeed

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

abi382
06-07-2020

They offer great and wonderful service

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

richard
Reviewer
06-07-2020

i wont recommend this insurance company to anyone, I developed a back problem, it appears that it's a pinched sciatica nerve, but 5 weeks later, I still don't know what exactly is wrong because cigna refuses to approve an MRI scan, which was prescribed by my doctor

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

jac464
Reviewer
06-02-2020

I Never liked them, never recommend it

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

jac464
Reviewer
06-02-2020

Awesome services by professional staff

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam224
Reviewer
06-01-2020

Best provider of insurance services

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton510
Reviewer
05-28-2020

Leading provider in insurance services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl821
Reviewer
05-24-2020

I was not satisfied with their service but i mildly recommend

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl180
05-24-2020

Their premiums are affordable and good offers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jud515
05-24-2020

The premium package was cost effective and any changes made did not affect my plan.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

coc208
05-20-2020

I've had this insurance for several year. Customer service is awesome. I've never had a problem with a claim and they have a wide rage of Drs and services inmy area.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bro589
05-15-2020

The best services have been offered to me therefore I recommend everyone to try their services because they don't disappoint

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

eva112
Reviewer
05-15-2020

The best services provider I have seen so far,I recommend everyone to try the services kindly

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

coc950
Reviewer
05-15-2020

I'd recommend everyone to join because I have been provided the best too,I'm happy

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

isa334
Reviewer
05-15-2020

I like Cigna. They have very good customer service, provide answers and such with a reasonable time frame, and are always ready to help me. I have had several insurance policies in my long past, and Cigna is one I would use again. I have not had trouble getting any service. They are there to help me with options. I feel they care!

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

hun131
05-15-2020

It has affordable premiums and offers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mr.116
Reviewer
05-15-2020

Their rate is very considerate and customer service is next to none

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dom300
05-15-2020

It's very efficient and effective in its perfect operations

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jon540
05-14-2020

Well known brand and issuance of services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wda813
05-14-2020

Love the fact that I can get money in my MSA by completing tasks.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cen181
05-14-2020

Their insurance is affordable and reliable

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mos318
Reviewer
05-13-2020

The best in timeliness in terms of claim processing.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

sta944
Reviewer
05-13-2020

Reliable and convenient health insurance company.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jnd631
05-12-2020

One of the hospitals with the best facilities required for any emergency situation.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

gab856
05-12-2020

It's more credible and trustworthy

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

col341
05-12-2020

Good services offered, i do like

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton151
05-12-2020

It's more convenient and trustworthy

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kal553
05-11-2020

More reliable with good compensation plan

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

eno359
05-10-2020

I was dully satisfied by the services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bor819
05-10-2020

It has awesome compensation plan, really recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pet717
05-06-2020

This company is one of my best health insurance company
I love the company

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bos648
05-01-2020

All staff were great. Management speak to staff with respect as well

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tam246
05-01-2020

totally useless have to pay 100% until deductible before they may even cover anything

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

wil832802
05-01-2020

Good in handling patients and with passion

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

udo413
04-28-2020

This platform is the best ever

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

com643
04-28-2020

A word is not enough to write the goodness of this company

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ibl390
04-28-2020

Awesome service, I am really satisfied. Thanks

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

chi183
04-28-2020

Its really nice and I'll try to recommend it.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

ton186
04-21-2020

Middle of the road health insurance company!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

per924
04-19-2020

I would recommend this health insurance company!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

key515
04-08-2020

i would highly recommend this health insurance!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sha920587
04-08-2020

I like the quick implementation of telehealth given current circumstances, however I dislike not knowing if they will cover something if there is a version available OTC.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

ram296
04-05-2020

I and my family currently using Cigna and i recommend this product to others as well.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mus306
04-02-2020

Awesome service, I am really satisfied. Thanks

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fla369
04-02-2020

There are better health insurance companies out there.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

its546
Guide
04-02-2020

This is a really good health insurance company!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fla369
04-02-2020

Really good health insurance, claims were easy, and rates were good.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

its546
Guide
03-25-2020

This is middle of the road health insurance!

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

cca243
Advisor
03-18-2020

they have terrible customer service and can't answer any questions

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

bwduval904
Reviewer
03-17-2020

I used in the past and it was pretty good I would recommend

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bon455
03-06-2020

Cigna is very prompt in paying claims

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

seu754
03-04-2020

As this was work related, I wasnt really sure what to expect but as of now, they have shown good treatment, dependable and affordable cover

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jen871
03-04-2020

It seems to take forever to get through my deductible, because Cigna accepts such a small portion of what my doctors charge. Once I get through my deductible, though, the coverage is good. There are plenty of in-network providers, pharmacies, etc.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

sel447
03-03-2020

Covers most of the things I need

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

swa475
02-29-2020

This is the worst insurance company. They don't want to cover many expenses and deny a lot of claims. I can't wait to switch from them next year.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

kkd217
02-10-2020

I like this Insurance company

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

lit213
Expert
11-04-2019

They cover more then my other insurance did. I love what they cover for prescriptions. Now I can afford ALL my medicine, I don’t have to pick and choose.

  • Date Visited 11-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bri16
Reviewer
09-17-2019

I say the customer service is astounding. Very nice and patient workers. They have been prompt with every claim and even replacing my insurance cards with my married name. I would recommend Cigna for any family.

  • Date Visited 09-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tri717
Reviewer
08-15-2019

So far Cigna has been really good for insurance, I would recommend them to my family and friends

  • Date Visited 08-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tri717
Reviewer
03-06-2019

I just recently switched to this insurance and so far it has been really good. I would recommend it to family and friends

  • Date Visited 02-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tri717
Reviewer
02-12-2019

Just changed to this insurance and so far it has been very good to me.

  • Date Visited 01-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ad123
Guide
11-21-2018

I have CIGNA through work. They are good with coverage and processing claims

  • Date Visited 07-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

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