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Memorial Medical Center

Springfield, USA

Total Reviews: 31
Avg. User Rating:
93.8% Recommended
(4.5/5)

Address: Memorial Medical Center
701 N 1st St
Springfield, IL, 62781, USA

Phone: (217) 788-3000
Call to Make an Appointment

Overview of Memorial Medical Center

Memorial Hospital is a non-profit teaching hospital in Springfield. The hospital opened in 1897 as Springfield Hospital and Training School , was renamed as Memorial Medical Center in 1974. Memorial Medical Center is affiliated with SIU school of Medicine. It became the first hospital within Illinois to be awarded the "AHA-McKesson Quest for Quality" for leadership and innovation in quality improvement and safety in patient care by the American Hospital Association in 2016.

PATIENT RATINGS

OVERALL

(4.5/5)

DOCTOR'S CARE

(4.6/5)

CLEANINESS

(4.6/5)

NURSING CARE

(4.5/5)

FOOD SERVICES

(4.2/5)

SPECIALITY SUMMARY

Orthopaedics (Bones and Joints)

(5/5)

Oncology (Cancer)

(5/5)

Other

(5/5)

Medical admission

(4.8/5)

Emergency Room

(4.2/5)

Cardiology (Heart Problems)

(4.5/5)

Surgery

(3.3/5)

Maternity or Gynaecology

(4.9/5)

PATIENT REVIEWS

Sort By:
col471

Total Reviews: 4

Services Used:

Surgery

Date Visited: 11-2017

Had outpatient shoulder surgery. The care was excellent and efficient.

Created at: 22 Feb

Overall Satisfaction

Care by Doctors
Care by Nurses
Hospital Cleanliness
Hosptial Food services
hai836

Total Reviews: 2

Services Used:

Cardiology (Heart Problems)

Date Visited: 12-2017

Had an Echo done, the echo tech was great, along with everything else!

Created at: 21 Feb

Overall Satisfaction

Care by Doctors
Care by Nurses
Hospital Cleanliness
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Fulfam5
Badge reviewer blackReviewer

Total Reviews: 14

Services Used:

Orthopaedics (Bones and Joints)

Date Visited: 04-2017

ABSOLUTELY love MMC! Everyone is so nice and professional. No complaints here!

Created at: 21 Feb

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flt443

Total Reviews: 1

Services Used:

Maternity or Gynaecology

Date Visited: 05-2017

My experience from beginning to end was phenomenal! I did not meet an employee that was not friendly and professional! Great organization!

Created at: 09 Oct

Overall Satisfaction

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mrs184
Badge reviewer blackReviewer

Total Reviews: 5

Services Used:

Medical admission

Date Visited: 06-2017

Top notch hospital. Everyone there seems to care for the patient and the family. Everything was clean and everyone was accommodating.

Created at: 09 Oct

Overall Satisfaction

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cca799
Badge reviewer blackReviewer

Total Reviews: 7

Services Used:

Emergency Room

Date Visited: 01-2016

Did not have to wait at all. Wonderful care by doctors and nurses.

Created at: 29 Sep

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cca799
Badge reviewer blackReviewer

Total Reviews: 7

Services Used:

Emergency Room

Date Visited: 09-2017

Received prompt care for my son. Everything was explained in detail. Kim the FNP was great.

Created at: 29 Sep

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mbe189

Total Reviews: 2

Services Used:

Emergency Room

Date Visited: 05-2016

Had emergency gallbladder removal surgery all staff was great and I would definitely recommend Memorial hospital

Created at: 18 Aug

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nor870

Total Reviews: 3

Services Used:

Emergency Room

Date Visited: 08-2017

I stayed in 2010 when I was told I wasn't going to survive without a blood transfusion and I am here today stayed without getting blood and thanks to memorial for working with my religious beliefs

Created at: 16 Aug

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Sciencegirl

Total Reviews: 1

Services Used:

Surgery

Date Visited: 05-2016

I went into MMC for a knee revision. My experience was horrible. While my knee was actually fixed correctly; and the head nurse was great. One of the staff who was assigned to me to get me up and take me to the bathroom so I would not fall; took forever to get to me. I finally peed in my soft drink cup. I asked if she could change my sheets as I had been sweating and she said they did not need to be changed. The head nurse who was unavailable at my release charged an assistant with taking out my IV. The assistant said she was not allowed to do so. She went and found the head nurse and the nurse told her to do it. She forgot to turn of the IV and when she took it out of my arm; I was sprayed with IV fluid. She put a clear self-adhesive bandage over the surgery area and called for someone to get me. No one came. My brother waiting out there for half an hour finally called me and said the door attendant my brother would have to get a wheel chair and go up and get me as no one was available. This also happened to another man waiting on his wife. My brother wheeled me out of the hospital and there wasn't a single person around at my wing. After getting home; blood started pouring out of my incision because the nurse put on a smaller size than needed and I was forced to call a Medic to come to my home. Will never go back to MMC.

Created at: 29 Jul

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amp249

Total Reviews: 1

Services Used:

Maternity or Gynaecology

Date Visited: 10-2016

It was a very smooth process throughout my delivery. Both my children were delivered at the same hospital

Created at: 23 May

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rev266

Total Reviews: 1

Services Used:

Cardiology (Heart Problems)

Date Visited: 11-2016

Dr Ish Singla is very caring, confident and it is easy to trust him. I had a cardiac arrest last year when I was referred to him. He gave me all necessary attention, answered all my questions and put me at ease yet explaining the gravity of my condition. I wish there were more doctors like him. I owe my life to Dr. Singla and his team at memorial medical center, Springfield, IL!

Created at: 25 Apr

Overall Satisfaction

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Hospital Cleanliness
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ad123: Thank you for spending time on reviewing your recent experience at memorial medical center ( based on your comments- this was hospitalization at Memorial hospital and your doctors were from Springfield clinic) . This review would be moved to Hospital section for Memorial medical Center.
26 Apr

mit19
Badge reviewer blackReviewer

Total Reviews: 6

Services Used:

Cardiology (Heart Problems)

Date Visited: 06-2015

I was visiting Springfield and had heart Cath at memorial hospital for chest pain . The whole process from check in to discharge was excellent. No problems during or after the procedure.Would strongly recommend for any cardiac care.

Created at: 19 Apr

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arvigarg

Total Reviews: 2

Services Used:

Maternity or Gynaecology

Date Visited: 11-2015

Hospital has done major upgrades from building stand-point lately. Had our 2nd baby here. Completely satisfied with facility, cleanliness, nursing staff. I will highly recommend them for maternity and other services too.

Created at: 05 Apr

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raj836

Total Reviews: 2

Services Used:

Maternity or Gynaecology

Date Visited: 08-2015

We had our first baby at MMC. The OB was a springfield clinic physician. The OB, the nurses and the entire staff were outstanding! Would strongly
recommend.

Created at: 30 Mar

Overall Satisfaction

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zan776

Total Reviews: 2

Services Used:

Emergency Room

Date Visited: 02-2017

The Pediatric ER doctor was very patient and caring of my daughter.

Created at: 23 Mar

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Care by Nurses
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JaBuc

Total Reviews: 2

Services Used:

Surgery

Date Visited: 01-2017

My wife had an outpatient surgical procedure at MMC. The staff were all exceptional. They kept me well informed of the progress and the surgeon came out immediately to speak with me about the results of the surgery. The facilities were clean, modern, and comfortable. If you're looking for a great lunch menu, MMC isn't your huckleberry, if you want great medical care MMC delivers.

Created at: 15 Mar

Overall Satisfaction

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cry127
Badge reviewer blackReviewer

Total Reviews: 5

Services Used:

Other

Date Visited: 02-2016

Created at: 13 Mar

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psrcna

Total Reviews: 2

Services Used:

Maternity or Gynaecology

Date Visited: 09-2016

We opted for MMC for the birth of our first child. Our OB was from Springfield Clinic. Everything went smoothly and the all nurses except one present at the time of delivery were top notch. The maternity nurses took excellent care of my wife and were very supportive through the labor process. After the baby was born, the neonatal nurse was excellent and very responsive. She taught us a lot of things that night. On second day, I had left the hospital to pick up some things from home. My wife needed help with our newborn, but the nurse took over 20 minutes to respond to the call light. The Springfield Clinic OB and pediatricians were excellent. Except for a couple of nurses, our overall experience was positive.

Created at: 04 Mar

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momrn814517

Total Reviews: 1

Services Used:

Emergency Room

Date Visited: 10-2016

excellent ER, prompt responses by staff and doctors

Created at: 20 Feb

Overall Satisfaction

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SJ
Badge reviewer blackReviewer

Total Reviews: 6

Services Used:

Emergency Room

Date Visited: 02-2015

Went to ED after shoulder dislocation. Received very good care. Empathetic staff.

Created at: 18 Feb

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mbdonelson@yahoo.com

Total Reviews: 4

Services Used:

Maternity or Gynaecology

Date Visited: 05-2015

When I came to Memorial to deliver my son I was treated exceptionally well by all staff members and had a wonderful experience from admission to discharge.

Created at: 16 Feb

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amm7781

Total Reviews: 2

Services Used:

Emergency Room

Date Visited: 10-2016

I was in ER for a kidney stone at 3AM, I was treated promptly by the front desk and triage nurses. Once I was in a bay, there was a delay. I was in a lot of pain. My boyfriend finally went out and got a nurse, they came in started an IV and got the doctor. Shortly after the doctor saw me I received pain medication. Was taken for CT and then released home around 8AM. Nurses were great, very attentive. The doctors seemed annoyed, like they had more important patients. But my pain was extreme and I didn't understand why, I just wanted answers. Overall my experience was good.

Created at: 15 Feb

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Reviewer

Total Reviews: 3

Services Used:

Oncology (Cancer)

Date Visited: 11-2017

Created at: 15 Feb

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Care by Nurses
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Reviewer

Total Reviews: 3

Services Used:

Maternity or Gynaecology

Date Visited: 08-2017

Top knotch!

Created at: 15 Feb

Overall Satisfaction

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sacul4712

Total Reviews: 2

Services Used:

Medical admission

Date Visited: 10-2015

My dad was hospitalized for an acute illness and major surgery. He was inpatient for 3 weeks and also a patient in the inpatient TCU rehab for an additional 10 days. We felt nursing staff and ancillary care in all the areas from critical care to the rehab unit was INCREDIBLE. The were informational about upcoming plans, testing and communications about discharge planning and needs beyond hospitalization. The physician staff provided by a private organization associated with Memorial also went above and beyond. The janitorial and service staff kept our room and surroundings very cleanly and were attentive to all needs. Food and meal planning was very simplified and timely with ordering off the menu. Overall, this was an awesome experience when faced with an unexpted and life-changing illness. Thank you!

Created at: 14 Feb

Overall Satisfaction

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sacul4712

Total Reviews: 2

Services Used:

Emergency Room

Date Visited: 09-2016

I presented to ER for abdominal pain in the middle of the night. I was in significant discomfort visibly (unable to stand or sit freely, guarding, etc.) ER waiting room was not busy, only 2-3 patrons. I was not triaged by nurse initially for 40 minutes with vital signs and chief complaint, medical history. I then was sat in the waiting room for 3 hours and never called back for evaluation. I was in pain and became frustrated and unfortunately left as I could not wait any longer. I had plenty of time to evaluate the cleanliness of the ER waiting area and I felt it needed some cleaning attention. I did return to MMC 2 days later via direct assistance of a physican for ordered testing and was moved through and seen by an ER physician within a reasonable amount of time, then requiring a minimal surgery. This second admission was smooth and without incident and I felt I was well taken care of by nursing and physician staff. I did inquire further and express my concern about my visit. I was told that I didn't appear to "be sick enough" for immediate evaluation considering I do not have any significant medical issues. I have been working in conjunction with Memorial for 15+ years and felt my initial presentation was uncharacteristic for its overall performance, however it did leave an impression I will not likely forget for future ER visits and the severity of my medical issue.

Created at: 14 Feb

Overall Satisfaction

Care by Doctors
Care by Nurses
Hospital Cleanliness
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jennjo97
Badge reviewer blackReviewer

Total Reviews: 8

Services Used:

Maternity or Gynaecology

Date Visited: 06-2016

I presented to the ER after hours for delivery of my son. The registration staff were prompt to get me registered and taken up the the mother and baby floor. The nurses were attentive to my needs and concerns. I felt that all my family's needs were met during my stay. I left the facility with all of my questions answered and would choose this hospital again.

Created at: 14 Feb

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Spi123
Badge reviewer blackReviewer

Total Reviews: 6

Services Used:

Maternity or Gynaecology

Date Visited: 11-2015

Had to go to ER for small cut on finger at work ( had to go due to work injury ) .Things were fast.labs and x-ray were done quickly.Would recommend Memorial ER.

Created at: 13 Feb

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E
Badge reviewer blackReviewer

Total Reviews: 18

Services Used:

Orthopaedics (Bones and Joints)

Date Visited: 02-2015

I had an ankle surgery at Memorial Medical Center. This was a pretty intense surgery but the staff and doctors made me feel comfortable. The hospital is clean and the food is good. I would choose Memorial for myself and my family.

Created at: 10 Feb

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SC1
Badge reviewer blackReviewer

Total Reviews: 15

Services Used:

Maternity or Gynaecology

Date Visited: 08-2016

My stay at Memorial Medical Center was an overall a great stay. I delivered our daughter here and our doctors and nurses were excellent. I would recommend this facility to others.

Created at: 08 Feb

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itsd
Badge reviewer blackReviewer

Total Reviews: 16

Services Used:

Emergency Room

Date Visited: 04-2015

I went there for problems with my daughter for ENT issues.Since some of the doctors cover two hospitals in town , nobody was avaialbel to immedicately take care of our issues. Long wait in ER.Wish there was pediatric ER in town.

Created at: 06 Feb

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