Healthlink | HealthSoul

Healthlink

Reviews: 46
Rating: (2.8/5)
44.4% Recommended

1831 Chestnut Street
St. Louis, Missouri, 63103, USA

1-800-624-2356
Call to Make an Appointment

Website

Overview of Healthlink

At HealthLink, we believe it's important for you to take an active role in building your company's health plan. As a leader in the managed care market for more than 30 years, we strive to give our clients the tools they need to be leaders too. That's why we not only share our credible data and industry insights, we will sit down with you one-on-one to show you exactly where your health care dollars are being spent, where they are being wasted, and what we can do to stop it.

After we demonstrate a more effective approach to meeting your health plan needs, we will work directly with you as you create a custom self-funded solution from the ground up - aligning your plan design with your business objectives and budget. It's this sort of meticulous customer service coupled with open, up-front data and processes that will transform the way you understand and purchase your health plan.

Collaboration Is Key
HealthLink doesn't dictate medical practice to doctors, hospitals and other health care facilities (providers), or to members. Instead, we design custom benefit solutions that align the incentives of employers, health care providers and members together.

HealthLink partners directly with doctors and hospitals on your behalf so that provider and member incentives are properly aligned with the goals and objectives of your newly-created health plan. This sort of custom plan design empowers health care providers, making them more accountable for the care they provide, and engages members, making them more accountable for their personal health and wellness. Through this strong collaboration between empowered providers, engaged members and your high performance benefit plan, we can ensure you receive the most competitively discounted service rates and members receive better, more cost-effective health outcomes.

Cost Must Be Contained
Ordinary health plans take a reactive approach to members' health by intervening only after services are rendered, but a custom health plan is different. HealthLink oversees total member population and manages risks before they occur.

Based on our core business model, we have access to unparalleled sets of clinical and financial data that we can use to uncover utilization trends, high-risk members, inappropriate and costly treatment and plan waste that may not be visible through simple claim data. It is through this sort of industry-leading account management and proactive cost control that we are able to determine the most effective cost management strategies and, using one the industry's most comprehensive portfolios of wellness, medical management and specialty products, control your health care spending like never before.

PATIENT RATINGS OF HEALTHLINK

Overall Experience

(2.9/5)

Claims Process

(2.6/5)

Customer Service

(2.9/5)

Cost Satisfaction

(2.6/5)

PATIENT REVIEWS OF HEALTHLINK

Dp bri16
Badge reviewer blackReviewer

Reviews: 15

Date Visited: 07-2018

There is good and bad in all insurance companies. I would say it is great for the price.

Created at: 09-18-2019

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Dp reg321
Badge reviewer blackReviewer

Reviews: 19

Date Visited: 06-2017

It is better than what my job switched to and cheaper

Created at: 04-16-2019

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Dp tri717
Badge reviewer blackReviewer

Reviews: 15

Date Visited: 06-2018

Very good insurance and rates

Created at: 02-12-2019

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Dp dei398
Badge reviewer blackReviewer

Reviews: 12

Date Visited: 04-2018

Overall I've been fairly satisfied. Recently, I called to get several questions answered and really could not get a satisfactory answer from the precertification nurse about a procedure I am wanting to have done. Usually, I do get my questions answered. I have had very good luck with finding there representatives helping me with claims, however. Overall, I am satisfied.

Created at: 05-01-2018

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Dp his787
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 07-2017

Decent insurance company. I have heard it can be tricky with some claims

Created at: 04-23-2018

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Dp jrv220
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

I had this insurance through my wife. We had so much trouble getting claims paid.

Created at: 04-23-2018

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Dp lil105
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Have had no problems and coverage has been good and cost is reasonable.

Created at: 04-20-2018

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Dp chr216
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 06-2016

Had them threw work and always seemed hard to deal with. Had to always fight with them to get claims paid.

Created at: 04-20-2018

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Dp muf529
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

My family has used them and loves the people who work there.

Created at: 04-19-2018

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Dp job551
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 05-2016

I don't think they covered as much as the other insurance companies I've had through work. It felt like a struggle.

Created at: 04-19-2018

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Dp sus506
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 04-2018

We now have a very high balance remaining that we have to pay at the hospitals and clinic. Never had this problem with previous insurances.

Created at: 04-19-2018

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Dp sus506
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 04-2018

We now have a very high balance remaining that we have to pay at the hospitals and clinic. Never had this problem with previous insurances.

Created at: 04-19-2018

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Dp cam463
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 02-2018

My parents really like them andthey have helped them out alot.

Created at: 04-19-2018

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Dp mss837
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2016

Trying to talk with someone about Breast pumps was exhausting! Should not have been that difficult.

Created at: 04-19-2018

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Dp jni481
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 05-2016

I was never disappointed with our Healthlink insurance. Our plan worked great for our family. We had no copays and they covered medical costs well, with no need for prior authorizations.

Created at: 04-19-2018

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Dp pel348
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Currently have healthlink through the state and this is an okay plan

Created at: 04-19-2018

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Dp cas590
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Pretty good plan with good coverage through state of IL

Created at: 04-19-2018

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Dp cj777
Badge reviewer blackReviewer

Reviews: 16

Date Visited: 11-2016

Customer serviced was horrible. Thought the cost was too expensive, ended up getting my own insurance outright instead of healthlink threw my company.

Created at: 04-19-2018

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Dp pji312
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

Long wait times on phone, dr office seems to have delays in precerts

Created at: 04-19-2018

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Dp cji388
Badge reviewer blackReviewer

Reviews: 14

Date Visited: 03-2018

waiting for the drs office to get a precert is very annoying. Long waiting times on phone

Created at: 04-19-2018

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Dp joh990
Badge reviewer blackReviewer

Reviews: 13

Date Visited: 04-2016

Horrible prices needs to be cheaper and easier to get referrals

Created at: 04-19-2018

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Dp ang309
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Seem very accurate and fair with what they pay and are comparable in price to other plans that were offered

Created at: 04-18-2018

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Dp may383
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

This insurance is very easy and problem free, I would highly recommend.

Created at: 04-18-2018

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Dp tol396
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 12-2016

Great insurance if you have nothing, better than Obama Care.

Created at: 04-18-2018

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Dp har478772
Badge reviewer blackReviewer

Reviews: 12

Date Visited: 04-2018

The referral process is so frustrating. Sometimes hard to get your questions answered

Created at: 04-18-2018

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Dp A4407
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

I love this insurance! i have never had an issue with paying for claims. I have never had to pay out of pocket for my allergy injections

Created at: 04-18-2018

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Dp sku103
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 02-2018

Good insurance pays well eob needs work if second insurance

Created at: 04-18-2018

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Dp jer891
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Fairly good insurance with a receptive customer service department but sometimes have to dispute claims.

Created at: 04-18-2018

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Dp Cardio1234
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 03-2018

This plan does not appropriately pay for claims submitted. There is always an error that unless the patient catches it, the patient ends up paying for a claim that was denied. Poor service.

Created at: 04-18-2018

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Dp jer669
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Fairly good insurance and although some claims have to be disputed, they usually side with the consumer... and the customer service is usually pretty friendly.

Created at: 04-18-2018

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Dp jul593
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Healthlink has been great about converting the whole family. The State of Illinois has been Tenille about paying their bills.

Created at: 04-17-2018

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Dp mec153
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

I do not feel like this insurance has as great of coverage as most other insurances. They do not pay as good for services and treatments.

Created at: 04-17-2018

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Dp reg321
Badge reviewer blackReviewer

Reviews: 19

Date Visited: 04-2018

Just high in cost/deductible are high as well/ scripts are ok

Created at: 04-17-2018

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Dp Spi123
Badge reviewer blackReviewer

Reviews: 6

Date Visited: 07-2017

Healthlink claims process is very poor. They don't inform you in time about missed referral. They give you 30 days to appeal but most of the claims are processed after 30 days. Will change it if I could.

Created at: 12-22-2017

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Dp SJ
Badge reviewer blackReviewer

Reviews: 6

Date Visited: 09-2017

Co-pays too high. Slows claims process and high rate of denial. Not recommended.

Created at: 10-12-2017

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Dp jennjo97
Badge reviewer blackReviewer

Reviews: 8

Date Visited: 07-2017

I very much dislike this insurance. On multiple occasions I have had to provide further information, of which I have never had to do before with previous insurances. The claim process is slow and the cost is high.

Created at: 09-25-2017

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Dp JaBuc

Reviews: 2

Date Visited: 01-2017

My family has had the unfortunate experience of having Molina in the past, so it seems likely my opinion is skewed a bit as ANY insurance is head and shoulders above that joke of an insurance company. That said, I have not had issues with Healthlink. They seem to be about on par with United from my experience with them. My employer is a self-funded plan, so I'm not entirely sure it's fair to blame the costs or coverage's on Healthlink, that said, my plan is more costly to my family than other plans we have been with.

Created at: 03-15-2017

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Dp cry127
Badge reviewer blackReviewer

Reviews: 5

Date Visited: 01-2016

Created at: 03-13-2017

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Dp psrcna

Reviews: 2

Date Visited: 01-2017

Their claims process is very slow. In addition, they keep asking for documentation. High co-pay and out of pocket costs. My previous insurance was excellent - labor/delivery was covered fully with only $300 out of pocket costs. With this insurance, we ended up paying over $2000 for the birth of our child. I have this insurance, because premiums are reasonable since its employment based.

Created at: 03-04-2017

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Dp SJ
Badge reviewer blackReviewer

Reviews: 6

Date Visited: 01-2017

Does not cover anything.

Created at: 02-18-2017

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Dp amm7781

Reviews: 2

Date Visited: 10-2016

This insurance is very hard to use

Created at: 02-15-2017

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Dp ad123
Badge advisor blackAdvisor

Reviews: 36

Date Visited: 08-2016

Have this insurance via work and used it for recent claims filed for hospitalization 8 months ago.But the claim process is so slow and they still have not processed all the claims. They keep asking for more and more information . I wish their process was better and more efficient.The cost is also very high when you take all the deductibles take into account.

Created at: 02-12-2017

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Dp Erica
Badge advisor blackAdvisor

Reviews: 25

Date Visited: 11-2016

Since Springfield Clinic switched to Health Link key benefits, deductibles are unbelievably high and copays are high as well. This makes it very hard to medical bills even if it is just a doctor's visit but especially for surgeries.

Created at: 02-10-2017

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Dp SC1
Badge reviewer blackReviewer

Reviews: 16

Date Visited: 08-2016

I have Springfield clinic healthlink key benefit insurance which i am getting rid of high deductibles and out of pocket costs.

Created at: 02-08-2017

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Dp ku2017
Badge advisor blackAdvisor

Reviews: 29

Date Visited: 06-2016

Work based insurance was changed to Healthlink few months ago.Their claim process is a disaster as compared to my prvious insurance.The deductibles and cost is high which is going up in whole market.But their overall claim process is very slow.They keep sending claims back to my doctors and hospitals to provide more information.Would Avoid If I could.

Created at: 02-05-2017

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