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Overview of Kaiser Permanente

At Kaiser Permanente, we recognize that where we live and how we live has a big impact on our health and well-being.

Our work is driven by our mission: to provide high-quality, affordable health care services and to improve the health of our members and our communities. It’s also driven by our heritage of prevention and health promotion, and by our conviction that good health is a fundamental right.

We are committed to improving the health of our communities. We do that by ensuring health access, improving community conditions for health and equity, and advancing the future of community health through innovation. We also share our financial resources, research, nurses and physicians, and our clinical practices and knowledge through a variety of grantmaking and investment efforts.

Communities we serve
Good health extends beyond the doctor’s office and the hospital. It begins with healthy environments: fresh fruits and vegetables in neighborhood stores, successful schools, clean air, accessible parks, and safe playgrounds. Each of the communities in which we operate has unique needs, stories, and opportunities to advance health and health equity.

Website: http://www.kp.org

Patient ratings

of Kaiser Permanente

Overall Experience

(4.1/5)

Claims Process

(3.8/5)

Customer Service

(3.7/5)

Cost Satisfaction

(4.0/5)

Patient reviews of Kaiser Permanente

per961
Reviewer
07-17-2020

Awesome services offered professionally by the staffs

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan580
Reviewer
07-17-2020

Good claiming process,. I liked it

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tia125
Reviewer
07-17-2020

Their higher rate pleases, recommend them highly

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

...
ton700
Reviewer
07-14-2020

They have a very nice reputation, i highly rated Them

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bus983
07-14-2020

Got a very and nice claiming procedure

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

nic674
Reviewer
07-01-2020

They are well qualified and have professional workers

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

thr439
Reviewer
06-16-2020

Their services are affordable, I recommend this to everyone

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ele264
06-15-2020

Overall, nice and helpful staff willing to answer any medical questions I had involving my recent appointment with them. Very great customer service.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan380
Reviewer
06-08-2020

Has the most affordable premiums and awesome offers

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wal726
Reviewer
06-08-2020

Have a good review by most served clients

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fig989
06-07-2020

this is the worse company to deal with when having a problem with their billing,

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

oma177
06-05-2020

I loved this beautiful hos

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

boi256
06-05-2020

EXCELLENT HEALTH INSURANCE! I would defininetly recommend to my friends and family.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

man626
Reviewer
06-01-2020

Puts customers mostly at the Frontline

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam167
Reviewer
06-01-2020

Ensures customer satisfaction is met fully

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

joe397
Reviewer
06-01-2020

They have good compensation plan

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton510
Reviewer
05-28-2020

They have affordable plans to offer

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jos943
Reviewer
05-28-2020

They have a good compensation

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bit118
Reviewer
05-24-2020

It has affordable premiums, i recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl821
Reviewer
05-24-2020

Am fully satisfied with their great services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

hut511
05-15-2020

It's good and best issuance of premiums

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mos318
Reviewer
05-14-2020

The claim processing took so long.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

ew3238
05-12-2020

They always have a nice customer service. They always try to treat a customer better than last time

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ron456
05-12-2020

I was satisfied with the service I received

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

ron456
05-12-2020

I recommend anyone willing to try it because of cheap expenses

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bre183
05-12-2020

I recommend anyone willing to try it I have been offered the best services and their cost is cheap, I'm really happy

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan401
05-12-2020

It has affordable plans, try them out

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bil889
05-11-2020

Prices are reasonable and worth it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chr126
05-11-2020

I would not recommend this insurance company for anyone, their customer care was so rude on me

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

hus599
05-10-2020

It has a good and easy claiming process

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kin504
05-09-2020

Am really sorry happy I came across you guys

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

udo413
04-28-2020

I love your guys kodus to you

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

com643
04-28-2020

Very good company with expert on work

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bes345
04-28-2020

This company packages worth it Indeed

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chi183
04-28-2020

Their services are nice and affordable.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

kin276
04-21-2020

Pretty good health insurance company!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

v.u235
04-10-2020

very easy to get car i need

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

her325839
04-10-2020

all of my appointments have been fast im seen shortly after arriving, offices werent over crowded

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

key515
04-08-2020

There are way better health insurance companies out there!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

fla369
04-02-2020

Would probably recommend this health insurance company.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

kar258
04-01-2020

would recommend to friends and family

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

joy759
04-01-2020

all of my appointments have been fast im seen shortly after arriving, offices werent over crowded

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dei310
Advisor
03-31-2020

This is a awesome insurance. I am very satisfied for their service.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

yoz528
Reviewer
03-30-2020

Love my insurance with this hospital!

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

its546
Guide
03-25-2020

Really poor service! Would not recommend it to people!

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

4lu857
03-09-2020

I have had Kaiser for over 50 years now and I love the convenience of everything under one roof. My labs, doctors, and pharmacy are all within easy reach and I find it easy to make appointments and they send reminders for when I need to get tests for routine care. Overall I am very pleased.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

hon695
03-06-2020

The most difficult company I have ever had to use. You can't call your doctor's direct office to set up an appointment. You have to call the appointment line who will then take your message and call you back. If you are working and can't answer, you then play phone tag for 4 times until you get mad enough and demand to talk to someone who can help you immediately. They then take a message to have someone call you back. She calls back with an appointment time that I made work. I show up and was then told, oh no you don't have an appointment. This is unacceptable for the amount of ads that I see of how they are always there for you. And access to your doctor is so easy. All lies. I am so disappointed I have kaiser for the year until I can run far away from them..

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

rev916
Advisor
07-21-2019

Obtained for my daughter 5 years ago very satisfied very dependable and appropriate with assistance on fees

  • Date Visited 07-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

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