Kaiser Permanente | HealthSoul

Kaiser Permanente

Reviews: 5
Rating: 0.5 (3.5 / 5.0)
60.0% Recommended

Overview of Kaiser Permanente

At Kaiser Permanente, we recognize that where we live and how we live has a big impact on our health and well-being.

Our work is driven by our mission: to provide high-quality, affordable health care services and to improve the health of our members and our communities. It’s also driven by our heritage of prevention and health promotion, and by our conviction that good health is a fundamental right.

We are committed to improving the health of our communities. We do that by ensuring health access, improving community conditions for health and equity, and advancing the future of community health through innovation. We also share our financial resources, research, nurses and physicians, and our clinical practices and knowledge through a variety of grantmaking and investment efforts.

Communities we serve
Good health extends beyond the doctor’s office and the hospital. It begins with healthy environments: fresh fruits and vegetables in neighborhood stores, successful schools, clean air, accessible parks, and safe playgrounds. Each of the communities in which we operate has unique needs, stories, and opportunities to advance health and health equity.

Patient Satisfaction Awards

gold

PATIENT RATINGS OF KAISER PERMANENTE


Overall Experience

(3.5/5)

Claims Process

(4.0/5)

Customer Service

(3.7/5)

Cost Satisfaction

(4.3/5)

PATIENT REVIEWS OF KAISER PERMANENTE


Dp yoz528
Badge reviewer blackReviewer

Date Visited: 03-2020

Love my insurance with this hospital!

Created at: 03-30-2020

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp its546
Badge expert blackExpert

Date Visited: 03-2020

Really poor service! Would not recommend it to people!

Created at: 03-25-2020

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp 4lu857

Date Visited: 03-2020

I have had Kaiser for over 50 years now and I love the convenience of everything under one roof. My labs, doctors, and pharmacy are all within easy reach and I find it easy to make appointments and they send reminders for when I need to get tests for routine care. Overall I am very pleased.

Created at: 03-09-2020

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp hon695

Date Visited: 03-2020

The most difficult company I have ever had to use. You can't call your doctor's direct office to set up an appointment. You have to call the appointment line who will then take your message and call you back. If you are working and can't answer, you then play phone tag for 4 times until you get mad enough and demand to talk to someone who can help you immediately. They then take a message to have someone call you back. She calls back with an appointment time that I made work. I show up and was then told, oh no you don't have an appointment. This is unacceptable for the amount of ads that I see of how they are always there for you. And access to your doctor is so easy. All lies. I am so disappointed I have kaiser for the year until I can run far away from them..

Created at: 03-06-2020

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp rev916
Badge advisor blackAdvisor

Date Visited: 07-2019

Obtained for my daughter 5 years ago very satisfied very dependable and appropriate with assistance on fees

Created at: 07-21-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process

DO YOU HAVE QUESTIONS ABOUT KAISER PERMANENTE


Do You Have Questions About Healthcare? ASK A QUESTION