Kaiser Permanente | HealthSoul

Kaiser Permanente

Reviews: 1
Rating:
(4.5/5)
100.0% Recommended

Overview of Kaiser Permanente

At Kaiser Permanente, we recognize that where we live and how we live has a big impact on our health and well-being.

Our work is driven by our mission: to provide high-quality, affordable health care services and to improve the health of our members and our communities. It’s also driven by our heritage of prevention and health promotion, and by our conviction that good health is a fundamental right.

We are committed to improving the health of our communities. We do that by ensuring health access, improving community conditions for health and equity, and advancing the future of community health through innovation. We also share our financial resources, research, nurses and physicians, and our clinical practices and knowledge through a variety of grantmaking and investment efforts.

Communities we serve
Good health extends beyond the doctor’s office and the hospital. It begins with healthy environments: fresh fruits and vegetables in neighborhood stores, successful schools, clean air, accessible parks, and safe playgrounds. Each of the communities in which we operate has unique needs, stories, and opportunities to advance health and health equity.

PATIENT RATINGS OF KAISER PERMANENTE


Overall Experience

(4.5/5)

Claims Process

(4.5/5)

Customer Service

(5.0/5)

Cost Satisfaction

(5.0/5)

Patient Experience (HCHAPS) data from Medicare


The Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as Hospital CAHPS®, to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. CMS cleans, adjusts and analyzes the data, then publicly reports the results. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. Hospital Compare currently reports results for the categories listed below.

PATIENT REVIEWS OF KAISER PERMANENTE


Dp rev916
Badge advisor blackAdvisor

Date Visited: 07-2019

Obtained for my daughter 5 years ago very satisfied very dependable and appropriate with assistance on fees

Created at: 07-21-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process

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