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Overview of Humana

Humana is a health insurance company in USA. Humana has several different health plans to suit your insurance needs. You can find contact information for Humana on this page including their website and phone number.

Website: http://www.humana.com

Patient ratings

of Humana

Overall Experience

(3.9/5)

Claims Process

(3.9/5)

Customer Service

(3.7/5)

Cost Satisfaction

(3.7/5)

Patient reviews of Humana

sup145
08-19-2020

I would highly recommend this health insurance!

  • Date Visited 08-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

per961
Reviewer
07-17-2020

It has complex claiming process for amateurs

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan580
Reviewer
07-17-2020

People are having a taste of it

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

...
ton700
Reviewer
07-14-2020

They are most excellent in offering affordable premiums

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ten125
Reviewer
07-01-2020

To many it's bad,to me it's great

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jac378
06-21-2020

I've been a member for months, and called the support to remove my family member 2 weeks ago. They still haven't updated the info online, and i called them again. The guy who answered was super rude, and tried to make me overpay. He had a bad character, and almost threatened me so I just hanged up the call. I called the same customer service number again, and female support answered and she told me that my new premium balance would be almost half.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

joh425
06-18-2020

I have had Humana since 18/04/2019, been to the doctor only once, but it went pretty smoothly. I have chronic pain, was seeing a specialist that was not on Humana, so the doctor went out of his way to see if he could request that I could still see him which was nice. He also gave me a bunch of samples of medication to help my issue. I had a pretty pleasant experience overall so far, no trouble as of yet.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ant295
06-17-2020

I signed online to renew my plan D Humana plan, because my last year plan was going to double in monthly cost. I changed to the Walmart plan for the cost of $13.20. When I received my card and payment book, I realized Humana put me in the wrong plan. The $50 a month plan. I called their customer service line and they explained they had software problems at the time I applied, give them 72 hours to correct. This was told to me over two months and I have the record by customer service agent name, date and time, where they saw the mistake made by Humana but they refuse to correct in my favor.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

Jorden Datavion
Reviewer
06-17-2020

Nice it's a great company tho

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

rit253
06-15-2020

My experience with Humana was good. They send reports almost every day, wish it was less often, just as comprehensive. Nice job! Have not had to call them after 3 years. That says a lot.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ang276
06-15-2020

Humana is very good company with people that help you always when you needed them and in a very polite way, and is not like other places that when you call to get help you have wait long time. Here is really a very short time.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

emily
06-14-2020

Humana offers great medical coverage. They have so many different ways of offering at no cost preventive activities and other help lines. I have been with Humana for years. They have went out of their way to suggest and assist me in getting extra help medically and financially. They’ve introduced me to so much extra help that I didn’t know i was eligible for.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mic331
06-13-2020

I can boldly say that humana is good because the claim process is simple and their rate is not expensive

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

law107
06-09-2020

This is an okay health provider

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

dan380
Reviewer
06-08-2020

I gathered very nice information

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wal726
Reviewer
06-08-2020

Very bad reputation, care about your customers

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

Elijah
06-07-2020

I am not pleased with their customer service but they are pretty good, am still using this company and they have good plan rate that suits me.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

chr659
06-07-2020

I spend almost one hour with a salesperson while gathered my info. when I requested a written quote regarding our conversation, she stated the company does not do those and referred me to the website. There is no dollar amount there either. It is like signing up for something then find out what it cost and wait another year to change.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

kim333
06-06-2020

I am happy with the service Humana provides

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pat790
06-06-2020

I really like this insurance. You can call them and get the best advice anytime.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

spa655
06-06-2020

I really liked the insurance.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ber467
06-06-2020

i wont recommend them because my experience with them was not encouraging, the customer care was rude

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

lyl765
06-02-2020

I have been pleased with what Humana covers pertaining to my hip surgery

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam224
Reviewer
06-01-2020

They have good reputation but there services never pleased

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jos943
Reviewer
05-28-2020

It serves their customer more precisely

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

vic480
Reviewer
05-24-2020

Advises issues out clearly and nice responsive customer care

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl821
Reviewer
05-24-2020

Claiming process is a bit complex

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl180
05-24-2020

Puts their customers first, good brand

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bra802
05-15-2020

They issue out the right information and do good recommendation

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tra596
05-15-2020

Easy claiming process and affordable premiums

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kev569
Reviewer
05-15-2020

It has a good reputation out there, good services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jsh371
Reviewer
05-13-2020

The customer service is very responsive and answers all the questions promptly.The healt insurance coverage is affordable and saved me a lot of money.Claim process is average to me.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mos318
Reviewer
05-13-2020

The give me the right to have the right information.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

hel911
05-12-2020

They care customers more and preserve their image

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ang182
05-12-2020

Humana has the worst doctor office staff in Victorville CA. They don't answer phones or do their job. Very unprofessional rude and
disrespectful. The administration office is just as bad they are slow. Humana say they are trying to help but nothing gets done.
Praise God I have another health Insurance.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ken613
05-12-2020

Good welcoming staff, it does good recommendation

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chr126
05-12-2020

I signed up with Humana for my 2019
prescription plan. I set up to have auto
withdraw from my checking account/debit card each month. Each month I received a summary of my account. I received a letter that I had not paid my premium around 5 months later. I explained that I set up for automatic withdraw. Customer service verified card number on record and took the
payment. Four months later I went to get my meds and the pharmacy told me my insurance was cancelled.
I immediately called Humana, spoke to at least 4 customer representatives and a supervisor. I told them it was set up for autopay and what happened before. After 2 hours on the phone, transferred 4 times I received absolutely no satisfaction.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

vin812
05-11-2020

It's very innovative in their way of operation, i recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sta944
Reviewer
05-11-2020

Saved me money and I loved the customer support service.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dic267
05-11-2020

They are very much excellent in treatment and careful

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

dic267
05-11-2020

They are very very much excellent in treatment

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

sop573
05-11-2020

Every life is important to them as a insurance company that cares greatly about their customers. The relationship they maintain with their customer is really great. I really recommend them

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kin504
05-09-2020

Always helpful when the needs arise

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pet717
05-06-2020

A nice comapany
They are very hardworking and caring

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

sam740
05-01-2020

They are very good in the job and always respond quickly when patient is brought to them

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

udo413
04-28-2020

Best and good platform ever

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

com643
04-28-2020

Welcome to The best company ever.. they know what the are doing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bes345
04-28-2020

I used their basic package, it doesn't worth it

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

chi183
04-28-2020

A good insurance company, would definitely try to recommend.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

pop694
04-28-2020

Offers good and nice services

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

per924
04-19-2020

Overall mediocre health provider! There are better out there!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

key515
04-08-2020

Highly recommended health insurance company!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

its546
Guide
04-02-2020

A really good health insurance! That I would recommend!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fla369
04-02-2020

A descent enough health insurance company! Would recommend.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

its546
Guide
03-25-2020

It was good health insurance! Would maybe recommend.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

bel737
03-02-2020

Good insurance especially for Medicare D

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pau796
02-29-2020

they are very caring and helpful

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

axw683
02-28-2020

I love it. Good copay but manage the costs out of my pocket.

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

she753
02-27-2020

very good and clear easy to work with

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ndc561
Reviewer
02-13-2020

Coverage was good. Customer service was lousy. Parents lost money they withdrew from bank autodrafts for several months after insurance was cancelled. Getting someone to talk to was difficult and no one ever resolved. They never paid back that money paid for service not given.

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

str359
02-13-2020

Humana has been my favorite health insurance that i've ever had. Had Aetna last and it can't compare to Humana. Lower rates, better service, and I LOVE there Go 365 program.

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

may383
Reviewer
04-18-2018

Readily available and easy access to talk to a live person about insurance questions.

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Cardiology1234
Reviewer
04-18-2018

Readily available and easy access to talk to a live person about insurance questions.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

geezalouisa
Reviewer
04-18-2018

Got the best bang for my buck. Felt at ease knowing all my bases were covered!

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

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