Humana | HealthSoul

Humana

Reviews: 61
Rating: 0.5 (3.8 / 5.0)
73.8% Recommended

Overview of Humana

Humana is a health insurance company in USA. Humana has several different health plans to suit your insurance needs. You can find contact information for Humana on this page including their website and phone number.

Patient Satisfaction Awards

gold

PATIENT RATINGS OF HUMANA


Overall Experience

(3.8/5)

Claims Process

(3.8/5)

Customer Service

(3.7/5)

Cost Satisfaction

(3.7/5)

PATIENT REVIEWS OF HUMANA


Dp ten125
Badge reviewer blackReviewer

Date Visited: 07-2020

To many it's bad,to me it's great

Created at: 07-01-2020

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Dp jac378

Date Visited: 06-2020

I've been a member for months, and called the support to remove my family member 2 weeks ago. They still haven't updated the info online, and i called them again. The guy who answered was super rude, and tried to make me overpay. He had a bad character, and almost threatened me so I just hanged up the call. I called the same customer service number again, and female support answered and she told me that my new premium balance would be almost half.

Created at: 06-21-2020

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Dp joh425

Date Visited: 06-2020

I have had Humana since 18/04/2019, been to the doctor only once, but it went pretty smoothly. I have chronic pain, was seeing a specialist that was not on Humana, so the doctor went out of his way to see if he could request that I could still see him which was nice. He also gave me a bunch of samples of medication to help my issue. I had a pretty pleasant experience overall so far, no trouble as of yet.

Created at: 06-18-2020

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Dp ant295

Date Visited: 06-2020

I signed online to renew my plan D Humana plan, because my last year plan was going to double in monthly cost. I changed to the Walmart plan for the cost of $13.20. When I received my card and payment book, I realized Humana put me in the wrong plan. The $50 a month plan. I called their customer service line and they explained they had software problems at the time I applied, give them 72 hours to correct. This was told to me over two months and I have the record by customer service agent name, date and time, where they saw the mistake made by Humana but they refuse to correct in my favor.

Created at: 06-17-2020

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Dp Jorden Datavion
Badge reviewer blackReviewer

Date Visited: 06-2020

Nice it's a great company tho

Created at: 06-17-2020

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Dp rit253

Date Visited: 06-2020

My experience with Humana was good. They send reports almost every day, wish it was less often, just as comprehensive. Nice job! Have not had to call them after 3 years. That says a lot.

Created at: 06-15-2020

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Dp ang276

Date Visited: 06-2020

Humana is very good company with people that help you always when you needed them and in a very polite way, and is not like other places that when you call to get help you have wait long time. Here is really a very short time.

Created at: 06-15-2020

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Dp emily

Date Visited: 06-2020

Humana offers great medical coverage. They have so many different ways of offering at no cost preventive activities and other help lines. I have been with Humana for years. They have went out of their way to suggest and assist me in getting extra help medically and financially. They’ve introduced me to so much extra help that I didn’t know i was eligible for.

Created at: 06-14-2020

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Dp mic331

Date Visited: 06-2020

I can boldly say that humana is good because the claim process is simple and their rate is not expensive

Created at: 06-13-2020

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Dp law107
Badge reviewer blackReviewer

Date Visited: 06-2020

This is an okay health provider

Created at: 06-09-2020

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Dp dan380
Badge reviewer blackReviewer

Date Visited: 06-2020

I gathered very nice information

Created at: 06-08-2020

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Dp wal726
Badge reviewer blackReviewer

Date Visited: 06-2020

Very bad reputation, care about your customers

Created at: 06-08-2020

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Dp Elijah

Date Visited: 06-2020

I am not pleased with their customer service but they are pretty good, am still using this company and they have good plan rate that suits me.

Created at: 06-07-2020

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Dp chr659

Date Visited: 06-2020

I spend almost one hour with a salesperson while gathered my info. when I requested a written quote regarding our conversation, she stated the company does not do those and referred me to the website. There is no dollar amount there either. It is like signing up for something then find out what it cost and wait another year to change.

Created at: 06-07-2020

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Dp kim333

Date Visited: 06-2020

I am happy with the service Humana provides

Created at: 06-06-2020

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Dp pat790

Date Visited: 06-2020

I really like this insurance. You can call them and get the best advice anytime.

Created at: 06-06-2020

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Dp spa655

Date Visited: 06-2020

I really liked the insurance.

Created at: 06-06-2020

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Dp ber467

Date Visited: 06-2020

i wont recommend them because my experience with them was not encouraging, the customer care was rude

Created at: 06-06-2020

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Dp lyl765

Date Visited: 06-2020

I have been pleased with what Humana covers pertaining to my hip surgery

Created at: 06-02-2020

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Dp sam224
Badge reviewer blackReviewer

Date Visited: 06-2020

They have good reputation but there services never pleased

Created at: 06-01-2020

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Dp jos943
Badge reviewer blackReviewer

Date Visited: 05-2020

It serves their customer more precisely

Created at: 05-28-2020

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Dp vic480
Badge reviewer blackReviewer

Date Visited: 05-2020

Advises issues out clearly and nice responsive customer care

Created at: 05-24-2020

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Dp kyl821
Badge reviewer blackReviewer

Date Visited: 05-2020

Claiming process is a bit complex

Created at: 05-24-2020

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Dp kyl180

Date Visited: 05-2020

Puts their customers first, good brand

Created at: 05-24-2020

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Dp bra802

Date Visited: 05-2020

They issue out the right information and do good recommendation

Created at: 05-15-2020

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Dp tra596

Date Visited: 05-2020

Easy claiming process and affordable premiums

Created at: 05-15-2020

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Dp kev569
Badge reviewer blackReviewer

Date Visited: 05-2020

It has a good reputation out there, good services

Created at: 05-15-2020

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Dp jsh371
Badge reviewer blackReviewer

Date Visited: 05-2020

The customer service is very responsive and answers all the questions promptly.The healt insurance coverage is affordable and saved me a lot of money.Claim process is average to me.

Created at: 05-13-2020

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Dp mos318
Badge reviewer blackReviewer

Date Visited: 05-2020

The give me the right to have the right information.

Created at: 05-13-2020

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Dp hel911

Date Visited: 05-2020

They care customers more and preserve their image

Created at: 05-12-2020

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Dp ang182

Date Visited: 05-2020

Humana has the worst doctor office staff in Victorville CA. They don't answer phones or do their job. Very unprofessional rude and
disrespectful. The administration office is just as bad they are slow. Humana say they are trying to help but nothing gets done.
Praise God I have another health Insurance.

Created at: 05-12-2020

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Dp ken613

Date Visited: 05-2020

Good welcoming staff, it does good recommendation

Created at: 05-12-2020

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Dp chr126

Date Visited: 05-2020

I signed up with Humana for my 2019
prescription plan. I set up to have auto
withdraw from my checking account/debit card each month. Each month I received a summary of my account. I received a letter that I had not paid my premium around 5 months later. I explained that I set up for automatic withdraw. Customer service verified card number on record and took the
payment. Four months later I went to get my meds and the pharmacy told me my insurance was cancelled.
I immediately called Humana, spoke to at least 4 customer representatives and a supervisor. I told them it was set up for autopay and what happened before. After 2 hours on the phone, transferred 4 times I received absolutely no satisfaction.

Created at: 05-12-2020

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Dp vin812

Date Visited: 05-2020

It's very innovative in their way of operation, i recommend it

Created at: 05-11-2020

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Dp sta944
Badge reviewer blackReviewer

Date Visited: 05-2020

Saved me money and I loved the customer support service.

Created at: 05-11-2020

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Dp dic267

Date Visited: 05-2020

They are very much excellent in treatment and careful

Created at: 05-11-2020

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Dp dic267

Date Visited: 05-2020

They are very very much excellent in treatment

Created at: 05-11-2020

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Dp sop573

Date Visited: 05-2020

Every life is important to them as a insurance company that cares greatly about their customers. The relationship they maintain with their customer is really great. I really recommend them

Created at: 05-11-2020

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Dp kin504

Date Visited: 05-2020

Always helpful when the needs arise

Created at: 05-09-2020

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Dp pet717

Date Visited: 05-2020

A nice comapany
They are very hardworking and caring

Created at: 05-06-2020

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Dp sam740

Date Visited: 05-2020

They are very good in the job and always respond quickly when patient is brought to them

Created at: 05-01-2020

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Dp udo413

Date Visited: 04-2020

Best and good platform ever

Created at: 04-28-2020

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Dp phi586

Date Visited: 04-2020

Wow that's awesome and amazing

Created at: 04-28-2020

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Dp com643

Date Visited: 04-2020

Welcome to The best company ever.. they know what the are doing

Created at: 04-28-2020

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Dp bes345

Date Visited: 04-2020

I used their basic package, it doesn't worth it

Created at: 04-28-2020

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Dp chi183

Date Visited: 04-2020

A good insurance company, would definitely try to recommend.

Created at: 04-28-2020

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Dp pop694

Date Visited: 04-2020

Offers good and nice services

Created at: 04-28-2020

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Dp per924

Date Visited: 04-2020

Overall mediocre health provider! There are better out there!

Created at: 04-19-2020

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Dp key515

Date Visited: 04-2020

Highly recommended health insurance company!

Created at: 04-08-2020

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Dp its546
Badge guide blackGuide

Date Visited: 04-2020

A really good health insurance! That I would recommend!

Created at: 04-02-2020

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Dp fla369

Date Visited: 04-2020

A descent enough health insurance company! Would recommend.

Created at: 04-02-2020

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Dp its546
Badge guide blackGuide

Date Visited: 03-2020

It was good health insurance! Would maybe recommend.

Created at: 03-25-2020

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Dp bel737

Date Visited: 03-2020

Good insurance especially for Medicare D

Created at: 03-02-2020

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Dp pau796

Date Visited: 02-2020

they are very caring and helpful

Created at: 02-29-2020

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Dp axw683

Date Visited: 02-2020

I love it. Good copay but manage the costs out of my pocket.

Created at: 02-28-2020

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Dp she753

Date Visited: 02-2020

very good and clear easy to work with

Created at: 02-27-2020

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Dp ndc561
Badge reviewer blackReviewer

Date Visited: 02-2020

Coverage was good. Customer service was lousy. Parents lost money they withdrew from bank autodrafts for several months after insurance was cancelled. Getting someone to talk to was difficult and no one ever resolved. They never paid back that money paid for service not given.

Created at: 02-13-2020

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Dp str359

Date Visited: 02-2020

Humana has been my favorite health insurance that i've ever had. Had Aetna last and it can't compare to Humana. Lower rates, better service, and I LOVE there Go 365 program.

Created at: 02-13-2020

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Dp may383
Badge reviewer blackReviewer

Date Visited: 03-2018

Readily available and easy access to talk to a live person about insurance questions.

Created at: 04-18-2018

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Dp Cardiology1234
Badge reviewer blackReviewer

Date Visited: 04-2018

Readily available and easy access to talk to a live person about insurance questions.

Created at: 04-18-2018

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Dp geezalouisa
Badge reviewer blackReviewer

Date Visited: 04-2016

Got the best bang for my buck. Felt at ease knowing all my bases were covered!

Created at: 04-18-2018

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