Highmark BCBS of West Virginia | HealthSoul

Highmark BCBS of West Virginia

Be the first one to recommend.

Overview of Highmark BCBS of West Virginia

MISSION
To create a remarkable health experience, freeing people to be their best.

VISION
A world where everyone embraces health.

VALUES
People Matter
Every person contributes to our success. We strive for an inclusive culture, regarding people as professionals, and respecting individual differences while focusing on the collective whole.
Stewardship
Working to improve the health of the communities we serve and wisely managing the assets which have been entrusted to our care.
Trust
Earning trust by delivering on our commitments and leading by example.
Integrity
Committing to the highest standards encompassing every aspect of our behavior including high moral character, respect, honesty, and personal responsibility.
Customer-Focused Collaboration
Because no one person has all the answers, we actively seek to collaborate with each other to achieve the right outcomes for our customers.
Courage
Empowering each other to act in a principled manner and to take appropriate risks to do what is right to fulfill our mission.
Innovation
Committing to continuous learning and exploring new, better, and creative ways to achieve our vision.
Excellence
Being accountable for consistently exceeding the expectations of those we serve.

Patient Experience (HCHAPS) data from Medicare


The Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as Hospital CAHPS®, to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. CMS cleans, adjusts and analyzes the data, then publicly reports the results. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. Hospital Compare currently reports results for the categories listed below.

PATIENT REVIEWS OF HIGHMARK BCBS OF WEST VIRGINIA


DO YOU HAVE QUESTIONS ABOUT HIGHMARK BCBS OF WEST VIRGINIA


Do You Have Questions About Healthcare? ASK A QUESTION