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Overview of Healthlink

At HealthLink, we believe it's important for you to take an active role in building your company's health plan. As a leader in the managed care market for more than 30 years, we strive to give our clients the tools they need to be leaders too. That's why we not only share our credible data and industry insights, we will sit down with you one-on-one to show you exactly where your health care dollars are being spent, where they are being wasted, and what we can do to stop it.

After we demonstrate a more effective approach to meeting your health plan needs, we will work directly with you as you create a custom self-funded solution from the ground up - aligning your plan design with your business objectives and budget. It's this sort of meticulous customer service coupled with open, up-front data and processes that will transform the way you understand and purchase your health plan.

Collaboration Is Key
HealthLink doesn't dictate medical practice to doctors, hospitals and other health care facilities (providers), or to members. Instead, we design custom benefit solutions that align the incentives of employers, health care providers and members together.

HealthLink partners directly with doctors and hospitals on your behalf so that provider and member incentives are properly aligned with the goals and objectives of your newly-created health plan. This sort of custom plan design empowers health care providers, making them more accountable for the care they provide, and engages members, making them more accountable for their personal health and wellness. Through this strong collaboration between empowered providers, engaged members and your high performance benefit plan, we can ensure you receive the most competitively discounted service rates and members receive better, more cost-effective health outcomes.

Cost Must Be Contained
Ordinary health plans take a reactive approach to members' health by intervening only after services are rendered, but a custom health plan is different. HealthLink oversees total member population and manages risks before they occur.

Based on our core business model, we have access to unparalleled sets of clinical and financial data that we can use to uncover utilization trends, high-risk members, inappropriate and costly treatment and plan waste that may not be visible through simple claim data. It is through this sort of industry-leading account management and proactive cost control that we are able to determine the most effective cost management strategies and, using one the industry's most comprehensive portfolios of wellness, medical management and specialty products, control your health care spending like never before.

Website: http://www.healthlink.com

Patient ratings

of Healthlink

Overall Experience

(3.6/5)

Claims Process

(3.5/5)

Customer Service

(3.4/5)

Cost Satisfaction

(3.3/5)

Patient reviews of Healthlink

cha549984
Reviewer
09-23-2020

They have a good compensation plan. I had no problem with it. It's awesome

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam312
Reviewer
07-17-2020

Most easy good and claiming process

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tia125
Reviewer
07-17-2020

The claiming procedure is good and fine

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

...
ton700
Reviewer
07-14-2020

I never liked their claiming process, a bit complex for amateurs

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

nic674
Reviewer
07-01-2020

They are well equipped and trained

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ten125
Reviewer
07-01-2020

They are supporting and very benefitting

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

for210
Reviewer
06-21-2020

I love their insurance plan its very affordable

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sha706
Reviewer
06-18-2020

Excellent company indeed, supportive and benefiting

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mar322
Reviewer
06-18-2020

They make provision in meeting your health.. And the product is affordable

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

lov304
Reviewer
06-17-2020

They have really been supporting to my family.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

owo720
Reviewer
06-16-2020

Its reliable, cool and affordable ,

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ang276
06-15-2020

Worst health insurance company for me. I have been waiting over 3 months for my doctor to be approved for their network I can't get an answer from customer care.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

ash724733
06-14-2020

This is a great and perfect health insurance

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

ray568
06-13-2020

Terrible customer service! They always make some mistakes in the claims

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

law107
06-09-2020

A pretty good health provider!

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wal726
Reviewer
06-08-2020

They offer professional services and of high quality

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jas824
Reviewer
06-05-2020

You're great and perfect doctor

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

jos395
06-01-2020

i am a happy customer of this company the most interesting thing about them is easy claim process

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bit118
Reviewer
05-24-2020

It has good reputation making ut perfect

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bit118
Reviewer
05-24-2020

Offers good service, nice insurance company

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

vic480
Reviewer
05-24-2020

The premium products are at affordable cost

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl821
Reviewer
05-24-2020

Good and more welcoming hardworking staff

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl180
05-24-2020

The staff is polite and humble to clients

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jud515
05-24-2020

The premium package was cost effective and any changes made did not affect my plan.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tin916
05-15-2020

It has a taste of quality services, i recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kev569
Reviewer
05-15-2020

Good staff and does a good job of recommending

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mic107
05-13-2020

It's one of the insurance companies with best policy rates

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jsh371
Reviewer
05-13-2020

The premium package was cost effective and any changes made did not affect my plan.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bre466
05-12-2020

Most preferred for medical services, it's fine

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

zac972
05-12-2020

They render good and credible services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

rom912
05-12-2020

Wonderful company, it enssures satisfaction

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ken513872
05-12-2020

It's competent and innovative company

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dab730
Reviewer
05-12-2020

It is highly reliable and a good health company, I must say its also highly recommendable

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

nik515
05-12-2020

It's more reliable and convenient, i recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

lik276
05-10-2020

It offers excellent quality service

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kil819
05-10-2020

It's a reliable insurance company

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kin504
05-09-2020

Healthy link is a very good insurance

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

san866
05-09-2020

They are one of the best when it comes to health insurance. They are always finding a way to serve their customers better and that makes them having a good relationship with them for a very long time. They serve and I strongly recommend

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

lar366
05-09-2020

It's awesome, i do recommend it to others

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ope134
Reviewer
05-04-2020

Impressive organization but the service should be more organized

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dam897
05-04-2020

I had a nice appointment with the doctors. They also have a nice Fod fearing nurses.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bja541
05-03-2020

They are well trusted and reliable

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pet717
05-03-2020

Such an Amazing company
With good rates

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Laurabrian
Reviewer
05-03-2020

They are the best i ever came accross.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

wil832802
05-01-2020

They are good health insurance teams, and very fast in responding to patients

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

udo413
04-28-2020

I love your platform great

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

com643
04-28-2020

When it comes to berst health insurance, you are number one though you should work on your service

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

bes345
04-28-2020

Base on what I experienced earlier this Month.. I will use it again

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

com643
04-28-2020

Well,,. Base on what I see about this company, there service workers are good

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

ebl560
04-27-2020

Very good and great Health care providers

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chi183
04-27-2020

A very nice and helpful insurance company. I'll definitely recommend it.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

sam720
Reviewer
04-24-2020

Simply the best among the rest

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton186
04-21-2020

A really mediocre health insurance company.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

per924
04-19-2020

Pretty middle of the road health insurance.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

key515
04-08-2020

Overall a mediocre health insurance company.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

lim811
04-06-2020

yes You should visit here

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

den702
Guide
04-06-2020

If we tell what insurance is best, that is best , very helpful

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

van900
04-04-2020

I find it helpful really recommend it

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

kel1234
04-03-2020

Wow, this is a awesome service provider, I am really happy

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fla369
04-02-2020

I would probably recommend this health insurance, it has good rates!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dei310
Advisor
03-29-2020

Awesome service provider, I recommend this to all.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

its546
Guide
03-19-2020

My mother had given me this insurance and it barely covered hospital costs, we had to pay out of our pocket almost 2000 dollars for my injury.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

its546
Guide
03-17-2020

Really good health insurance! The claims process was quick and easy.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

reg321
Advisor
01-07-2020

It is ok but better than most

  • Date Visited 01-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

lit213
Expert
11-04-2019

I couldn’t afford all my medications with this insurance.

  • Date Visited 11-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

bri16
Reviewer
09-17-2019

There is good and bad in all insurance companies. I would say it is great for the price.

  • Date Visited 07-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

reg321
Advisor
04-16-2019

It is better than what my job switched to and cheaper

  • Date Visited 06-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tri717
Reviewer
02-12-2019

Very good insurance and rates

  • Date Visited 06-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dei398
Reviewer
05-01-2018

Overall I've been fairly satisfied. Recently, I called to get several questions answered and really could not get a satisfactory answer from the precertification nurse about a procedure I am wanting to have done. Usually, I do get my questions answered. I have had very good luck with finding there representatives helping me with claims, however. Overall, I am satisfied.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

his787
Reviewer
04-23-2018

Decent insurance company. I have heard it can be tricky with some claims

  • Date Visited 07-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jrv220
Reviewer
04-22-2018

I had this insurance through my wife. We had so much trouble getting claims paid.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

lil105
Reviewer
04-20-2018

Have had no problems and coverage has been good and cost is reasonable.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chr216
Reviewer
04-20-2018

Had them threw work and always seemed hard to deal with. Had to always fight with them to get claims paid.

  • Date Visited 06-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

muf529
Reviewer
04-19-2018

My family has used them and loves the people who work there.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

job551
Reviewer
04-19-2018

I don't think they covered as much as the other insurance companies I've had through work. It felt like a struggle.

  • Date Visited 05-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

sus506
Reviewer
04-19-2018

We now have a very high balance remaining that we have to pay at the hospitals and clinic. Never had this problem with previous insurances.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

sus506
Reviewer
04-19-2018

We now have a very high balance remaining that we have to pay at the hospitals and clinic. Never had this problem with previous insurances.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

cam463
Reviewer
04-19-2018

My parents really like them andthey have helped them out alot.

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mss837
Reviewer
04-19-2018

Trying to talk with someone about Breast pumps was exhausting! Should not have been that difficult.

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

jni481
Reviewer
04-19-2018

I was never disappointed with our Healthlink insurance. Our plan worked great for our family. We had no copays and they covered medical costs well, with no need for prior authorizations.

  • Date Visited 05-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pel348
Reviewer
04-18-2018

Currently have healthlink through the state and this is an okay plan

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

cas590
Reviewer
04-18-2018

Pretty good plan with good coverage through state of IL

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cj777
Reviewer
04-18-2018

Customer serviced was horrible. Thought the cost was too expensive, ended up getting my own insurance outright instead of healthlink threw my company.

  • Date Visited 11-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

pji312
Reviewer
04-18-2018

Long wait times on phone, dr office seems to have delays in precerts

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

cji388
Reviewer
04-18-2018

waiting for the drs office to get a precert is very annoying. Long waiting times on phone

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

joh990
Reviewer
04-18-2018

Horrible prices needs to be cheaper and easier to get referrals

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

ang309
Reviewer
04-18-2018

Seem very accurate and fair with what they pay and are comparable in price to other plans that were offered

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

may383
Reviewer
04-18-2018

This insurance is very easy and problem free, I would highly recommend.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tol396
Reviewer
04-18-2018

Great insurance if you have nothing, better than Obama Care.

  • Date Visited 12-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

har478772
Reviewer
04-18-2018

The referral process is so frustrating. Sometimes hard to get your questions answered

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

A4407
Reviewer
04-18-2018

I love this insurance! i have never had an issue with paying for claims. I have never had to pay out of pocket for my allergy injections

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sku103
Reviewer
04-18-2018

Good insurance pays well eob needs work if second insurance

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jer891
Reviewer
04-18-2018

Fairly good insurance with a receptive customer service department but sometimes have to dispute claims.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

Cardio1234
Reviewer
04-18-2018

This plan does not appropriately pay for claims submitted. There is always an error that unless the patient catches it, the patient ends up paying for a claim that was denied. Poor service.

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

jer669
Reviewer
04-17-2018

Fairly good insurance and although some claims have to be disputed, they usually side with the consumer... and the customer service is usually pretty friendly.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jul593
Reviewer
04-16-2018

Healthlink has been great about converting the whole family. The State of Illinois has been Tenille about paying their bills.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mec153
Reviewer
04-16-2018

I do not feel like this insurance has as great of coverage as most other insurances. They do not pay as good for services and treatments.

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

reg321
Advisor
04-16-2018

Just high in cost/deductible are high as well/ scripts are ok

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

Spi123
Reviewer
12-22-2017

Healthlink claims process is very poor. They don't inform you in time about missed referral. They give you 30 days to appeal but most of the claims are processed after 30 days. Will change it if I could.

  • Date Visited 07-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

SJ
Reviewer
10-12-2017

Co-pays too high. Slows claims process and high rate of denial. Not recommended.

  • Date Visited 09-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

jennjo97
Reviewer
09-24-2017

I very much dislike this insurance. On multiple occasions I have had to provide further information, of which I have never had to do before with previous insurances. The claim process is slow and the cost is high.

  • Date Visited 07-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

JaBuc
03-15-2017

My family has had the unfortunate experience of having Molina in the past, so it seems likely my opinion is skewed a bit as ANY insurance is head and shoulders above that joke of an insurance company. That said, I have not had issues with Healthlink. They seem to be about on par with United from my experience with them. My employer is a self-funded plan, so I'm not entirely sure it's fair to blame the costs or coverage's on Healthlink, that said, my plan is more costly to my family than other plans we have been with.

  • Date Visited 01-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

cry127
Reviewer
03-13-2017

  • Date Visited 01-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

psrcna
03-03-2017

Their claims process is very slow. In addition, they keep asking for documentation. High co-pay and out of pocket costs. My previous insurance was excellent - labor/delivery was covered fully with only $300 out of pocket costs. With this insurance, we ended up paying over $2000 for the birth of our child. I have this insurance, because premiums are reasonable since its employment based.

  • Date Visited 01-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

SJ
Reviewer
02-17-2017

Does not cover anything.

  • Date Visited 01-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

amm7781
02-15-2017

This insurance is very hard to use

  • Date Visited 10-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

ad123
Guide
02-12-2017

Have this insurance via work and used it for recent claims filed for hospitalization 8 months ago.But the claim process is so slow and they still have not processed all the claims. They keep asking for more and more information . I wish their process was better and more efficient.The cost is also very high when you take all the deductibles take into account.

  • Date Visited 08-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

Erica
Advisor
02-10-2017

Since Springfield Clinic switched to Health Link key benefits, deductibles are unbelievably high and copays are high as well. This makes it very hard to medical bills even if it is just a doctor's visit but especially for surgeries.

  • Date Visited 11-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

SC1
Reviewer
02-08-2017

I have Springfield clinic healthlink key benefit insurance which i am getting rid of high deductibles and out of pocket costs.

  • Date Visited 08-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

ku2017
Advisor
02-05-2017

Work based insurance was changed to Healthlink few months ago.Their claim process is a disaster as compared to my prvious insurance.The deductibles and cost is high which is going up in whole market.But their overall claim process is very slow.They keep sending claims back to my doctors and hospitals to provide more information.Would Avoid If I could.

  • Date Visited 06-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

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