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Overview of Health Alliance

We have earned “Highest Member Satisfaction among Commercial Health Plans in the Illinois/Indiana Region” in the J.D. Power 2017 Member Health Plan StudySM.

Our commitment to integrated care means seamlessly connecting the doctors, services and treatments our members need, resulting in the high-quality care they deserve.

The Member Health Plan Study measures satisfaction among members of 168 health plans in 22 regions throughout the U.S. by examining 6 key factors:

1. Coverage and benefits
2. Provider choice
3. Information and communication
4. Claims processing
5. Cost
6. Customer service

Website: http://www.healthalliance.org

Patient ratings

of Health Alliance

Overall Experience

(4.2/5)

Claims Process

(4.0/5)

Customer Service

(4.1/5)

Cost Satisfaction

(4.0/5)

Patient reviews of Health Alliance

fio708
Reviewer
09-28-2020

Good services and affordable premiums

  • Date Visited 12-2019
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam312
Reviewer
07-17-2020

Great customer care. I gathered good information

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

per961
Reviewer
07-17-2020

They always put the customers first

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

...
dan580
Reviewer
07-17-2020

Ensures all cost measures are met

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tia125
Reviewer
07-17-2020

It cares about the customers

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton700
Reviewer
07-14-2020

The premiums are affordable and has a very nice coverage

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bus983
07-14-2020

Highly rated insurance company, great work

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pin347
07-13-2020

I'm very satisfied with this Healthcare

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sba261
07-08-2020

This place is awesome! From the customer service to the amazing workers, they got everything. The only con is that it is a bit pricey, which is why I did not put 5 stars. Other than that, it's great!

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

joh996
Reviewer
06-22-2020

Best among the best hospitals,tidy environment, Doctors attitude and so many good qualities they have

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

oma575
Reviewer
06-18-2020

I recommend them to everyone because they are the best

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

sha706
Reviewer
06-18-2020

They are really supportive and I can recommend to anyone and everyone

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jhc406
Reviewer
06-18-2020

A well built organized company.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mar322
Reviewer
06-18-2020

Their service to the people and the community is good.. And they home welcoming and drugs is cheap and affordable

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Jorden Datavion
Reviewer
06-17-2020

Great insurance policies and affordable

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

Jorden Datavion
Reviewer
06-17-2020

A bit expensive but reliable

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

pmk330
Reviewer
06-17-2020

I can recommend this to anyone, they're cool.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

thr439
Reviewer
06-16-2020

When they recommended it for me, I wasn't sure about it. But when I started, I didn't regret.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kaz951
06-16-2020

Very good and wonderful insurance

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ola798
06-16-2020

The company has good insurance policies

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

san966615
06-16-2020

They can be very dependable

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

omo480
Reviewer
06-12-2020

Their services was recommended by a friend, and it was worth it

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

law107
06-09-2020

I would highly recommend this health insurance!

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan380
Reviewer
06-08-2020

It hires specialist to advise clients

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wal726
Reviewer
06-08-2020

Offers awesome and most quality service

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

ber467
06-06-2020

i was recommended by my brother and i have been enjoying a great service, they are recommendable and amazing rate

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jac464
Reviewer
06-02-2020

It is a good insurance company

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

joe397
Reviewer
06-01-2020

It cares more of its potential customers

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ell824
06-01-2020

This is a really good health insurance provider!

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

man626
Reviewer
06-01-2020

It is absolutely a good insurance company, i like it

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

law107
05-30-2020

This is a really good health insurance provider!

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

hen298
Reviewer
05-28-2020

Eloquent and deligently working staff

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jos943
Reviewer
05-28-2020

It's awesome insurance company, i like the professional services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

vic480
Reviewer
05-24-2020

Awesome customer care and good services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl821
Reviewer
05-24-2020

Good services but there are good companies out there

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jin598
05-15-2020

Standardized services, i highly recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

juna Lyah
05-15-2020

Good services and customer care

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jam930
05-15-2020

Cares most of its customers, bravo

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kev569
Reviewer
05-15-2020

Good services and customer care

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

win639566
Reviewer
05-13-2020

I was satisfied with the services I received.I recommend anyone to visit

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kor842
05-13-2020

I have been experiencing the best services lately and I want to recommend anyone to give it a try because they will not be disappointed

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bla622
Reviewer
05-13-2020

Their services were very good

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jay314
05-13-2020

Policies are at best rates

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

hed813
05-12-2020

Good insurance company which values its customers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ron456
05-12-2020

I was satisfied with the services I received

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

zeb735
05-12-2020

Well established company which cares for its customers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

man144
05-12-2020

It has a good customer service

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

zac309
05-12-2020

It has a good and cool compensation plan

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bri202
05-12-2020

It has good services, i recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

gra523
05-12-2020

According to my past experience, i recommend them

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jud661
05-12-2020

I would recommend this to friends and family, their claiming process is pretty smooth and stress free.. am still enjoying their services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ben376
05-12-2020

They ensure full customer satisfaction

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

ver129
05-12-2020

It's reliable and convenient i do recommend it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ber780
05-12-2020

It offers good compensation plans, i rate it high

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

uti581
05-10-2020

It has a high recommendation and good reputation

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jos784
05-10-2020

Cares more if it's clients

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jay807
Reviewer
05-10-2020

I'll recommend this service. Somone recommended it to me too, lol. You guys are really trying. Keep it up

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

ew3238
05-10-2020

My choice of health cover when it comes to family matters.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

vic660
05-10-2020

It's more reliable and easy to access

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

lia827
05-10-2020

Best provider indeed, I like them

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jon921
05-10-2020

More convenient and highly reliable

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mis336
05-10-2020

It's really good. Professional and friendly!

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bor819
05-10-2020

It's more reliable and treats customers well

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kin504
05-09-2020

I will always recommend this insurance
You guys are wonders

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tri668
05-09-2020

I got recommended by a close friend and till date am always thankful to him.Health Alliance got your backs.Would always recommend

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dve412
05-09-2020

If you want a stress free insurance who care About their customers and Makes claiming processes so easy,then this insurance company Is your Answer.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

lar366
05-09-2020

Many of my colleagues tried this out and were never amazed. It's perfect

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dha639
05-04-2020

Great scheme and it's one of the best insurance company I've ever used it's highly reliable

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dam897
05-04-2020

Best of all. I would encourage you to try.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pet717
05-03-2020

They one of the best company

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Laurabrian
Reviewer
05-03-2020

This has been the best medical institute insurance i ever came across. I would love and always be with this insurance scheme.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

pet717
05-03-2020

This is a great company
One of the company with good rates

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam740
05-01-2020

They are very good in the job and always respond quickly when patient is brought to them

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ble416
04-28-2020

They provide excellent health care services

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

udo413
04-28-2020

This is the best ever

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

phi586
04-28-2020

Wow that's awesome and amazing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

bes345
04-28-2020

I will not use this again because their customer service is too poor

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

bes345
04-28-2020

Offers good and nice services... I don't mind recommending them

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

com643
04-28-2020

Honestly speaking, this company has the best service ever

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ibl390
04-28-2020

Offers good and nice services my boss also love it

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

pop694
04-28-2020

Offers good and nice services

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

mic829
04-27-2020

Offers good and nice services

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ebl560
04-27-2020

Very good and great Health care providers

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wem286
04-27-2020

The have special and very good health system

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wem286
04-27-2020

The have special and very good health system

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chi183
04-27-2020

It has a great insurance policy, I love it and will recommend it definitely.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl551
04-27-2020

Great insurance policy and also affordable,thank you

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam720
Reviewer
04-24-2020

Great service, I love it, I have recommend this to friends

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

sam720
Reviewer
04-24-2020

This hospital is very good in what they are doing

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jos340
04-22-2020

Secured and highly recommended. I heard about it and also experienced it myself

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton186
04-21-2020

Really good health insurance company!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

per924
04-19-2020

Great health insurance company! Great rates!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

eva693
04-16-2020

Great service!! Loved it. I definitely recommend this to family and friends.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

gil179
Reviewer
04-13-2020

This Is a awesome insurance I have seen ever, Really nice service

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

g.a812
Reviewer
04-11-2020

excellent service is totally attentive

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wil154
04-10-2020

Was a pretty good health insurance company.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

key515
04-08-2020

Pretty okay health insurance company, there are better out there though

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

mad925
04-08-2020

health alliance has always been there for me.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

mic970893
Guide
04-05-2020

I am really happy, Recommended to all

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jam409746
04-05-2020

Awesome and helpful work, I am satisfied this kind of work

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jon156985
Expert
04-04-2020

Awesome work, Nice service i am happy

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jon156985
Expert
04-04-2020

I like this kind of doctor who help us lot

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fla369
04-02-2020

I would highly recommend this insurance company!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fla369
04-02-2020

Was a pretty good health insurance company.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

mus306
03-30-2020

Very trusted and helpful, Recommended to all

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

guy179
Advisor
03-30-2020

This Is a awesome insurance I have seen ever, Really nice service

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dei310
Advisor
03-29-2020

Nice and trusted insurance, Recommended

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

its546
Guide
03-19-2020

Really good health insurance from my job!

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

its546
Guide
03-17-2020

My father used this and had a pinched nerve in his arm, and he thought it was a stroke. He ended up getting a scan and physical therapy and it only cost him around 1000 dollars.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cha283
03-05-2020

A good provider but plans need to be specific to accomidate

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

adl776
02-27-2020

Thank you, Very Kewl Beens

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

dei310
Advisor
02-27-2020

Thats very good for all and very helpful

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

rob194
02-26-2020

I was very satisfied of the way they treated me. They made me feel special and relaxed me.

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ala390
02-10-2020

Helpful costumer service reps who know what they are talking about, great coverage with decent copays.

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

his787
Reviewer
04-23-2018

I know a few people that use healthlink and they have said its pretty good

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kqnln@aol.com
Reviewer
04-20-2018

I didn't like the higher deductible and wished insurance could be cheaper.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

chr216
Reviewer
04-20-2018

I couldn't ask for a better company to deal with. Great customer care and are fair on paying for medical. Best insurance company I have ever had.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dar614
Reviewer
04-20-2018

A+++. Great Facility. I would go there again. They were nice!

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cla699
Reviewer
04-20-2018

Not the best insurance I have had in my life.

  • Date Visited 02-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

nke227
Reviewer
04-19-2018

Prices could be better, as well as coverage. Great customer service.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

yunn
Reviewer
04-19-2018

Not so extraordinary but you sure can depend on them. Great customer care.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

mlm
Reviewer
04-19-2018

Insurance provided by my spouses employer. Decent coverage but cost sharing could have been better

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

lis627
Reviewer
04-19-2018

Yes i would recommend this insurance to family and friends

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

jam126
Reviewer
04-19-2018

Just about everything I need is in network, which is nice. But the price has gone up and the what the coverage has gone down.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

Mckenzied2006@icloud.com
Reviewer
04-19-2018

affordable insurance and everything seems to be in network. great customer service

  • Date Visited 11-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cam463
Reviewer
04-19-2018

I used to have them before my work switched. they are a great insurance company

  • Date Visited 01-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cnt860
Reviewer
04-19-2018

Good thing about health alliance is everything is mostly in network in Springfield.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jni481
Reviewer
04-19-2018

It is really inconvenient to have to get prior authorizations for every specialist referral.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

dparis02@yahoo.com
Reviewer
04-19-2018

Overall its an affordable insurance company. Great customer serve to work with as well.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dparis02@yahoo.com
Reviewer
04-19-2018

Overall affordable insurance, great customer service. Would recommend this to friends and family.

  • Date Visited 08-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Alyssadial87@gmail.com
Reviewer
04-19-2018

Low cost, Great customer serve, never had any issues with this company.

  • Date Visited 02-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

nic887
Reviewer
04-18-2018

Great insurance and the best company I have ever had to work with. Always on top of claims.

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cj777
Reviewer
04-18-2018

Great company. Can see my doctors and have never had any issues. Also you can't beat the cost.

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Pt696
Reviewer
04-18-2018

Fair premiums with good coverage and a variety of health care choices

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dho551
Reviewer
04-18-2018

the insurance was decent, finding out information on claims can be a slow process.

  • Date Visited 06-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

joh990
Reviewer
04-18-2018

It was ok not great but ok and that's it could be cheaper

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ccl517
Reviewer
04-18-2018

Poor customer service ease of claims is not at all. Rude agents

  • Date Visited 07-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

may383
Reviewer
04-18-2018

health alliance is a good insurance to use and would highly recommend

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

hyp3rmama
Reviewer
04-18-2018

Very pleased with their customer service and willingness to work with me about a claim.

  • Date Visited 04-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

amw397
Reviewer
04-18-2018

Health Alliance used to provide good customer service, and was a good value. I don't know what changed in their corporate philosophy, but it is no longer a company I can recommend.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

sku103
Reviewer
04-18-2018

great insurance pays well, eob needs work but does a great job of payment

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Cardiology1234
Reviewer
04-18-2018

Health Alliance is easy to work with and I am able to talk to a live person with eligibility questions.

  • Date Visited 04-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

myd227
Reviewer
04-18-2018

Is it ever fun to deal with insurance companies? They are better than some I've had in the past, but the cost is just going crazy. I'm sure that is out of their control.

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

jer891
Reviewer
04-18-2018

Would not recommend due to poor coverage and always disputing claims and horrendous customer service

  • Date Visited 06-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

geezalouisa
Reviewer
04-18-2018

Never had any issues with Health Alliance and that is how insurance companies should be ran! Zero complaints. Happy user here!!

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

user12345
Reviewer
04-18-2018

This is a good insurance. I was able to see my doctors.

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sem
Reviewer
04-17-2018

Cost for premiums, deductibles, and copays affordable thru employer. Quick to process claims.

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

Kvm60
Reviewer
04-17-2018

I have never had any issues and I believe it is fair priced. Very quick claims process.

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

AVL
Reviewer
04-17-2018

Health alliance has great coverage and low copays. I would recommend this insurance to family and friends.

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jer669
Reviewer
04-17-2018

Customer service and claims department are worthless. Would not recommend this insurance company.

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

mol309
Reviewer
04-17-2018

I had a bill for Express Care that was 1100 dollars and they only covered 300, I had to pay 800 dollars out of pocket for fluids and labs.

  • Date Visited 06-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

eri236
Reviewer
04-17-2018

I had Heath Alliance for about 2 years and the only complaint I had was that you need a referral for every specialty doctor or urgent care visit which can be frustrating.

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

jam889
Reviewer
04-17-2018

Great customer service . Made sure I was taken care prior to ending the call

  • Date Visited 02-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jan298
Reviewer
04-16-2018

State insurance (not insurnace as in the question) so kind of stuck with it - not thrilled with HMO or their slowness in paying claims. They do have a decent coverage but the customer service is a little to be desired - not horrible just wish we had other choices

  • Date Visited 11-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

jen582
Reviewer
04-16-2018

For my son's hospital visit I only had to pay $350. Insurance may be exspensive but it is worth it.

  • Date Visited 09-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

reg321
Advisor
04-16-2018

Cost was high thru employer/ scripts were ok/ I like better than healthlink

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

Erica
Advisor
04-16-2018

I liked health alliance better than my current plan. Very good customer service.

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kat634
Reviewer
04-16-2018

Always disputed claims submitted by doctors. Refused to pay for medications prescribed by physicians and claim review was a disaster to get ahold of. Dropped health alliance and switched to a different insurance company and could not be happier.

  • Date Visited 04-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

ash721
Reviewer
04-15-2018

For the most part this insurance has been good for our family. We have had some claims denied I felt were medicinally necessary but overall have had good experience with this company.

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ALM
Reviewer
04-15-2018

I work in healthcare and have health alliance insurance coverage. It isn’t the best coverage but that may be due to my employer. I have only had good experiences with customer service but it takes a long time to get prior authorization for medication. I’ve had to wait a couple days to get a refill because of this long wait.

  • Date Visited 12-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Fulfam5
Reviewer
02-20-2018

Health Alliance just seems so difficult. Its like you are always jumping hoops!

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

mrs184
Reviewer
10-07-2017

As with anything over the years things go up yet coverage's are less. It can sometimes be a strain on the family to meet deductibles and out of pocket cost.

  • Date Visited 07-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

cry127
Reviewer
08-14-2017

I don't know too much about this insurance but I recently had a hospital visit and my insurance didn't seem to cover much considering the hospital bill I received. I'm looking into this but other than that I have no complaints.

  • Date Visited 08-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

raj836
03-30-2017

The different components/claims related to one visit/stay can be difficult to understand. However, overall experience was positive

  • Date Visited 08-2015
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cry127
Reviewer
03-13-2017

  • Date Visited 02-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ku2017
Advisor
02-05-2017

I had Helath Alliance insurance through work .They have very good calim process and never had to call them to corract a claim.

  • Date Visited 11-2015
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

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