Health Alliance | HealthSoul

Health Alliance

Reviews: 141
Rating: 0.5 (4.2 / 5.0)
82.3% Recommended

Overview of Health Alliance

We have earned “Highest Member Satisfaction among Commercial Health Plans in the Illinois/Indiana Region” in the J.D. Power 2017 Member Health Plan StudySM.

Our commitment to integrated care means seamlessly connecting the doctors, services and treatments our members need, resulting in the high-quality care they deserve.

The Member Health Plan Study measures satisfaction among members of 168 health plans in 22 regions throughout the U.S. by examining 6 key factors:

1. Coverage and benefits
2. Provider choice
3. Information and communication
4. Claims processing
5. Cost
6. Customer service

Patient Satisfaction Awards

silver

PATIENT RATINGS OF HEALTH ALLIANCE


Overall Experience

(4.2/5)

Claims Process

(4.0/5)

Customer Service

(4.1/5)

Cost Satisfaction

(4.0/5)

PATIENT REVIEWS OF HEALTH ALLIANCE


Dp ber467

Date Visited: 06-2020

i was recommended by my brother and i have been enjoying a great service, they are recommendable and amazing rate

Created at: 06-06-2020

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Dp jac464
Badge reviewer blackReviewer

Date Visited: 06-2020

It is a good insurance company

Created at: 06-02-2020

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Dp joe397
Badge reviewer blackReviewer

Date Visited: 06-2020

It cares more of its potential customers

Created at: 06-01-2020

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Dp ell824

Date Visited: 06-2020

This is a really good health insurance provider!

Created at: 06-01-2020

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Dp man626
Badge reviewer blackReviewer

Date Visited: 06-2020

It is absolutely a good insurance company, i like it

Created at: 06-01-2020

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Dp law107

Date Visited: 05-2020

This is a really good health insurance provider!

Created at: 05-30-2020

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Dp hen298
Badge reviewer blackReviewer

Date Visited: 05-2020

Eloquent and deligently working staff

Created at: 05-28-2020

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Dp jos943
Badge reviewer blackReviewer

Date Visited: 05-2020

It's awesome insurance company, i like the professional services

Created at: 05-28-2020

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Dp vic480
Badge reviewer blackReviewer

Date Visited: 05-2020

Awesome customer care and good services

Created at: 05-24-2020

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Dp kyl821
Badge reviewer blackReviewer

Date Visited: 05-2020

Good services but there are good companies out there

Created at: 05-24-2020

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Dp jin598

Date Visited: 05-2020

Standardized services, i highly recommend it

Created at: 05-15-2020

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Dp juna Lyah

Date Visited: 05-2020

Good services and customer care

Created at: 05-15-2020

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Dp jam930

Date Visited: 05-2020

Cares most of its customers, bravo

Created at: 05-15-2020

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Dp kev569
Badge reviewer blackReviewer

Date Visited: 05-2020

Good services and customer care

Created at: 05-15-2020

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Dp win639566
Badge reviewer blackReviewer

Date Visited: 05-2020

I was satisfied with the services I received.I recommend anyone to visit

Created at: 05-13-2020

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Dp kor842

Date Visited: 05-2020

I have been experiencing the best services lately and I want to recommend anyone to give it a try because they will not be disappointed

Created at: 05-13-2020

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Dp bla622
Badge reviewer blackReviewer

Date Visited: 05-2020

Their services were very good

Created at: 05-13-2020

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Dp jay314

Date Visited: 05-2020

Policies are at best rates

Created at: 05-13-2020

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Dp hed813

Date Visited: 05-2020

Good insurance company which values its customers

Created at: 05-12-2020

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Dp ron456

Date Visited: 05-2020

I was satisfied with the services I received

Created at: 05-12-2020

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Dp zeb735

Date Visited: 05-2020

Well established company which cares for its customers

Created at: 05-12-2020

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Dp man144

Date Visited: 05-2020

It has a good customer service

Created at: 05-12-2020

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Dp zac309

Date Visited: 05-2020

It has a good and cool compensation plan

Created at: 05-12-2020

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Dp bri202

Date Visited: 05-2020

It has good services, i recommend it

Created at: 05-12-2020

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Dp gra523

Date Visited: 05-2020

According to my past experience, i recommend them

Created at: 05-12-2020

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Dp jud661

Date Visited: 05-2020

I would recommend this to friends and family, their claiming process is pretty smooth and stress free.. am still enjoying their services

Created at: 05-12-2020

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Dp ben376

Date Visited: 05-2020

They ensure full customer satisfaction

Created at: 05-12-2020

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Dp ver129

Date Visited: 05-2020

It's reliable and convenient i do recommend it

Created at: 05-12-2020

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Dp ber780

Date Visited: 05-2020

It offers good compensation plans, i rate it high

Created at: 05-12-2020

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Dp uti581

Date Visited: 05-2020

It has a high recommendation and good reputation

Created at: 05-10-2020

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Dp jos784

Date Visited: 05-2020

Cares more if it's clients

Created at: 05-10-2020

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Dp jay807
Badge reviewer blackReviewer

Date Visited: 05-2020

I'll recommend this service. Somone recommended it to me too, lol. You guys are really trying. Keep it up

Created at: 05-10-2020

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Dp ew3238

Date Visited: 05-2020

My choice of health cover when it comes to family matters.

Created at: 05-10-2020

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Dp vic660

Date Visited: 05-2020

It's more reliable and easy to access

Created at: 05-10-2020

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Dp lia827

Date Visited: 05-2020

Best provider indeed, I like them

Created at: 05-10-2020

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Dp jon921

Date Visited: 05-2020

More convenient and highly reliable

Created at: 05-10-2020

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Dp mis336

Date Visited: 05-2020

It's really good. Professional and friendly!

Created at: 05-10-2020

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Dp bor819

Date Visited: 05-2020

It's more reliable and treats customers well

Created at: 05-10-2020

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Dp kin504

Date Visited: 05-2020

I will always recommend this insurance
You guys are wonders

Created at: 05-09-2020

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Dp tri668

Date Visited: 05-2020

I got recommended by a close friend and till date am always thankful to him.Health Alliance got your backs.Would always recommend

Created at: 05-09-2020

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Dp dve412

Date Visited: 05-2020

If you want a stress free insurance who care About their customers and Makes claiming processes so easy,then this insurance company Is your Answer.

Created at: 05-09-2020

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Dp lar366

Date Visited: 05-2020

Many of my colleagues tried this out and were never amazed. It's perfect

Created at: 05-09-2020

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Dp dha639

Date Visited: 05-2020

Great scheme and it's one of the best insurance company I've ever used it's highly reliable

Created at: 05-04-2020

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Dp dam897

Date Visited: 05-2020

Best of all. I would encourage you to try.

Created at: 05-04-2020

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Dp pet717

Date Visited: 05-2020

They one of the best company

Created at: 05-03-2020

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Dp Laurabrian
Badge reviewer blackReviewer

Date Visited: 05-2020

This has been the best medical institute insurance i ever came across. I would love and always be with this insurance scheme.

Created at: 05-03-2020

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Dp pet717

Date Visited: 05-2020

This is a great company
One of the company with good rates

Created at: 05-03-2020

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Dp sam740

Date Visited: 05-2020

They are very good in the job and always respond quickly when patient is brought to them

Created at: 05-01-2020

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Dp ble416

Date Visited: 04-2020

They provide excellent health care services

Created at: 04-28-2020

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Dp udo413

Date Visited: 04-2020

This is the best ever

Created at: 04-28-2020

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Dp phi586

Date Visited: 04-2020

Wow that's awesome and amazing

Created at: 04-28-2020

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Dp bes345

Date Visited: 04-2020

I will not use this again because their customer service is too poor

Created at: 04-28-2020

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Dp bes345

Date Visited: 04-2020

Offers good and nice services... I don't mind recommending them

Created at: 04-28-2020

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Dp com643

Date Visited: 04-2020

Honestly speaking, this company has the best service ever

Created at: 04-28-2020

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Dp ibl390

Date Visited: 04-2020

Offers good and nice services my boss also love it

Created at: 04-28-2020

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Dp pop694

Date Visited: 04-2020

Offers good and nice services

Created at: 04-28-2020

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Dp mic829

Date Visited: 04-2020

Offers good and nice services

Created at: 04-27-2020

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Dp ebl560

Date Visited: 04-2020

Very good and great Health care providers

Created at: 04-27-2020

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Dp wem286

Date Visited: 04-2020

The have special and very good health system

Created at: 04-27-2020

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Dp wem286

Date Visited: 04-2020

The have special and very good health system

Created at: 04-27-2020

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Dp chi183

Date Visited: 04-2020

It has a great insurance policy, I love it and will recommend it definitely.

Created at: 04-27-2020

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Dp kyl551

Date Visited: 04-2020

Great insurance policy and also affordable,thank you

Created at: 04-27-2020

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Dp sam720
Badge reviewer blackReviewer

Date Visited: 04-2020

Great service, I love it, I have recommend this to friends

Created at: 04-24-2020

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Dp sam720
Badge reviewer blackReviewer

Date Visited: 04-2020

This hospital is very good in what they are doing

Created at: 04-24-2020

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Dp jos340
Badge reviewer blackReviewer

Date Visited: 04-2020

Secured and highly recommended. I heard about it and also experienced it myself

Created at: 04-22-2020

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Dp ton186

Date Visited: 04-2020

Really good health insurance company!

Created at: 04-21-2020

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Dp per924

Date Visited: 04-2020

Great health insurance company! Great rates!

Created at: 04-19-2020

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Dp eva693

Date Visited: 04-2020

Great service!! Loved it. I definitely recommend this to family and friends.

Created at: 04-16-2020

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Dp gil179
Badge reviewer blackReviewer

Date Visited: 04-2020

This Is a awesome insurance I have seen ever, Really nice service

Created at: 04-13-2020

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Dp g.a812

Date Visited: 04-2020

excellent service is totally attentive

Created at: 04-11-2020

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Dp wil154

Date Visited: 04-2020

Was a pretty good health insurance company.

Created at: 04-10-2020

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Dp key515

Date Visited: 04-2020

Pretty okay health insurance company, there are better out there though

Created at: 04-08-2020

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Dp mad925

Date Visited: 04-2020

health alliance has always been there for me.

Created at: 04-08-2020

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Dp mic970893
Badge guide blackGuide

Date Visited: 04-2020

I am really happy, Recommended to all

Created at: 04-05-2020

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Dp jam409746

Date Visited: 04-2020

Awesome and helpful work, I am satisfied this kind of work

Created at: 04-05-2020

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Dp jon156985
Badge expert blackExpert

Date Visited: 04-2020

Awesome work, Nice service i am happy

Created at: 04-04-2020

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Dp jon156985
Badge expert blackExpert

Date Visited: 04-2020

I like this kind of doctor who help us lot

Created at: 04-04-2020

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Dp fla369

Date Visited: 04-2020

I would highly recommend this insurance company!

Created at: 04-02-2020

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Dp fla369

Date Visited: 04-2020

Was a pretty good health insurance company.

Created at: 04-02-2020

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Dp mus306

Date Visited: 03-2020

Very trusted and helpful, Recommended to all

Created at: 03-30-2020

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Dp guy179
Badge advisor blackAdvisor

Date Visited: 03-2020

This Is a awesome insurance I have seen ever, Really nice service

Created at: 03-30-2020

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Dp dei310
Badge guide blackGuide

Date Visited: 03-2020

Nice and trusted insurance, Recommended

Created at: 03-29-2020

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Dp its546
Badge guide blackGuide

Date Visited: 03-2020

Really good health insurance from my job!

Created at: 03-19-2020

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Dp its546
Badge guide blackGuide

Date Visited: 03-2020

My father used this and had a pinched nerve in his arm, and he thought it was a stroke. He ended up getting a scan and physical therapy and it only cost him around 1000 dollars.

Created at: 03-17-2020

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Dp cha283

Date Visited: 03-2020

A good provider but plans need to be specific to accomidate

Created at: 03-05-2020

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Dp adl776

Date Visited: 02-2020

Thank you, Very Kewl Beens

Created at: 02-27-2020

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Dp dei310
Badge guide blackGuide

Date Visited: 02-2020

Thats very good for all and very helpful

Created at: 02-27-2020

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Dp rob194

Date Visited: 02-2020

I was very satisfied of the way they treated me. They made me feel special and relaxed me.

Created at: 02-26-2020

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Dp ala390

Date Visited: 02-2020

Helpful costumer service reps who know what they are talking about, great coverage with decent copays.

Created at: 02-10-2020

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Dp his787
Badge reviewer blackReviewer

Date Visited: 02-2018

I know a few people that use healthlink and they have said its pretty good

Created at: 04-23-2018

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Dp kqnln@aol.com
Badge reviewer blackReviewer

Date Visited: 01-2018

I didn't like the higher deductible and wished insurance could be cheaper.

Created at: 04-20-2018

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Dp chr216
Badge reviewer blackReviewer

Date Visited: 04-2018

I couldn't ask for a better company to deal with. Great customer care and are fair on paying for medical. Best insurance company I have ever had.

Created at: 04-20-2018

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Dp dar614
Badge reviewer blackReviewer

Date Visited: 01-2018

A+++. Great Facility. I would go there again. They were nice!

Created at: 04-20-2018

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Dp cla699
Badge reviewer blackReviewer

Date Visited: 02-2017

Not the best insurance I have had in my life.

Created at: 04-20-2018

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Dp nke227
Badge reviewer blackReviewer

Date Visited: 04-2018

Prices could be better, as well as coverage. Great customer service.

Created at: 04-19-2018

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Dp yunn
Badge reviewer blackReviewer

Date Visited: 04-2018

Not so extraordinary but you sure can depend on them. Great customer care.

Created at: 04-19-2018

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Dp mlm
Badge reviewer blackReviewer

Date Visited: 04-2016

Insurance provided by my spouses employer. Decent coverage but cost sharing could have been better

Created at: 04-19-2018

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Dp lis627
Badge reviewer blackReviewer

Date Visited: 02-2018

Yes i would recommend this insurance to family and friends

Created at: 04-19-2018

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Dp jam126
Badge reviewer blackReviewer

Date Visited: 04-2018

Just about everything I need is in network, which is nice. But the price has gone up and the what the coverage has gone down.

Created at: 04-19-2018

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Dp Mckenzied2006@icloud.com
Badge reviewer blackReviewer

Date Visited: 11-2017

affordable insurance and everything seems to be in network. great customer service

Created at: 04-19-2018

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Dp cam463
Badge reviewer blackReviewer

Date Visited: 01-2017

I used to have them before my work switched. they are a great insurance company

Created at: 04-19-2018

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Dp cnt860
Badge reviewer blackReviewer

Date Visited: 01-2018

Good thing about health alliance is everything is mostly in network in Springfield.

Created at: 04-19-2018

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Dp jni481
Badge reviewer blackReviewer

Date Visited: 01-2018

It is really inconvenient to have to get prior authorizations for every specialist referral.

Created at: 04-19-2018

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Dp dparis02@yahoo.com
Badge reviewer blackReviewer

Date Visited: 04-2018

Overall its an affordable insurance company. Great customer serve to work with as well.

Created at: 04-19-2018

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Dp dparis02@yahoo.com
Badge reviewer blackReviewer

Date Visited: 08-2016

Overall affordable insurance, great customer service. Would recommend this to friends and family.

Created at: 04-19-2018

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Dp Alyssadial87@gmail.com
Badge reviewer blackReviewer

Date Visited: 02-2017

Low cost, Great customer serve, never had any issues with this company.

Created at: 04-19-2018

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Dp nic887
Badge reviewer blackReviewer

Date Visited: 04-2016

Great insurance and the best company I have ever had to work with. Always on top of claims.

Created at: 04-18-2018

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Dp cj777
Badge reviewer blackReviewer

Date Visited: 02-2018

Great company. Can see my doctors and have never had any issues. Also you can't beat the cost.

Created at: 04-18-2018

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Dp Pt696
Badge reviewer blackReviewer

Date Visited: 04-2018

Fair premiums with good coverage and a variety of health care choices

Created at: 04-18-2018

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Dp dho551
Badge reviewer blackReviewer

Date Visited: 06-2016

the insurance was decent, finding out information on claims can be a slow process.

Created at: 04-18-2018

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Dp joh990
Badge reviewer blackReviewer

Date Visited: 03-2018

It was ok not great but ok and that's it could be cheaper

Created at: 04-18-2018

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Dp ccl517
Badge reviewer blackReviewer

Date Visited: 07-2017

Poor customer service ease of claims is not at all. Rude agents

Created at: 04-18-2018

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Dp may383
Badge reviewer blackReviewer

Date Visited: 04-2018

health alliance is a good insurance to use and would highly recommend

Created at: 04-18-2018

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Dp hyp3rmama
Badge reviewer blackReviewer

Date Visited: 04-2017

Very pleased with their customer service and willingness to work with me about a claim.

Created at: 04-18-2018

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Dp amw397
Badge reviewer blackReviewer

Date Visited: 01-2018

Health Alliance used to provide good customer service, and was a good value. I don't know what changed in their corporate philosophy, but it is no longer a company I can recommend.

Created at: 04-18-2018

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Dp sku103
Badge reviewer blackReviewer

Date Visited: 01-2018

great insurance pays well, eob needs work but does a great job of payment

Created at: 04-18-2018

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Dp Cardiology1234
Badge reviewer blackReviewer

Date Visited: 04-2018

Health Alliance is easy to work with and I am able to talk to a live person with eligibility questions.

Created at: 04-18-2018

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Dp myd227
Badge reviewer blackReviewer

Date Visited: 02-2018

Is it ever fun to deal with insurance companies? They are better than some I've had in the past, but the cost is just going crazy. I'm sure that is out of their control.

Created at: 04-18-2018

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Dp jer891
Badge reviewer blackReviewer

Date Visited: 06-2016

Would not recommend due to poor coverage and always disputing claims and horrendous customer service

Created at: 04-18-2018

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Dp geezalouisa
Badge reviewer blackReviewer

Date Visited: 04-2016

Never had any issues with Health Alliance and that is how insurance companies should be ran! Zero complaints. Happy user here!!

Created at: 04-18-2018

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Dp user12345
Badge reviewer blackReviewer

Date Visited: 03-2018

This is a good insurance. I was able to see my doctors.

Created at: 04-18-2018

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Dp sem
Badge reviewer blackReviewer

Date Visited: 04-2016

Cost for premiums, deductibles, and copays affordable thru employer. Quick to process claims.

Created at: 04-17-2018

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Dp Kvm60
Badge reviewer blackReviewer

Date Visited: 02-2018

I have never had any issues and I believe it is fair priced. Very quick claims process.

Created at: 04-17-2018

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Dp AVL
Badge reviewer blackReviewer

Date Visited: 03-2018

Health alliance has great coverage and low copays. I would recommend this insurance to family and friends.

Created at: 04-17-2018

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Dp jer669
Badge reviewer blackReviewer

Date Visited: 04-2016

Customer service and claims department are worthless. Would not recommend this insurance company.

Created at: 04-17-2018

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Dp mol309
Badge reviewer blackReviewer

Date Visited: 06-2017

I had a bill for Express Care that was 1100 dollars and they only covered 300, I had to pay 800 dollars out of pocket for fluids and labs.

Created at: 04-17-2018

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Dp eri236
Badge reviewer blackReviewer

Date Visited: 04-2016

I had Heath Alliance for about 2 years and the only complaint I had was that you need a referral for every specialty doctor or urgent care visit which can be frustrating.

Created at: 04-17-2018

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Dp jam889
Badge reviewer blackReviewer

Date Visited: 02-2018

Great customer service . Made sure I was taken care prior to ending the call

Created at: 04-17-2018

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Dp jan298
Badge reviewer blackReviewer

Date Visited: 11-2017

State insurance (not insurnace as in the question) so kind of stuck with it - not thrilled with HMO or their slowness in paying claims. They do have a decent coverage but the customer service is a little to be desired - not horrible just wish we had other choices

Created at: 04-16-2018

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Dp jen582
Badge reviewer blackReviewer

Date Visited: 09-2017

For my son's hospital visit I only had to pay $350. Insurance may be exspensive but it is worth it.

Created at: 04-16-2018

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Dp reg321
Badge advisor blackAdvisor

Date Visited: 04-2016

Cost was high thru employer/ scripts were ok/ I like better than healthlink

Created at: 04-16-2018

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Dp Erica
Badge advisor blackAdvisor

Date Visited: 04-2016

I liked health alliance better than my current plan. Very good customer service.

Created at: 04-16-2018

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Dp kat634
Badge reviewer blackReviewer

Date Visited: 04-2016

Always disputed claims submitted by doctors. Refused to pay for medications prescribed by physicians and claim review was a disaster to get ahold of. Dropped health alliance and switched to a different insurance company and could not be happier.

Created at: 04-16-2018

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Dp ash721
Badge reviewer blackReviewer

Date Visited: 03-2018

For the most part this insurance has been good for our family. We have had some claims denied I felt were medicinally necessary but overall have had good experience with this company.

Created at: 04-15-2018

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Dp ALM
Badge reviewer blackReviewer

Date Visited: 12-2017

I work in healthcare and have health alliance insurance coverage. It isn’t the best coverage but that may be due to my employer. I have only had good experiences with customer service but it takes a long time to get prior authorization for medication. I’ve had to wait a couple days to get a refill because of this long wait.

Created at: 04-15-2018

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Dp Fulfam5
Badge reviewer blackReviewer

Date Visited: 01-2018

Health Alliance just seems so difficult. Its like you are always jumping hoops!

Created at: 02-20-2018

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Dp mrs184
Badge reviewer blackReviewer

Date Visited: 07-2017

As with anything over the years things go up yet coverage's are less. It can sometimes be a strain on the family to meet deductibles and out of pocket cost.

Created at: 10-07-2017

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Dp cry127
Badge reviewer blackReviewer

Date Visited: 08-2017

I don't know too much about this insurance but I recently had a hospital visit and my insurance didn't seem to cover much considering the hospital bill I received. I'm looking into this but other than that I have no complaints.

Created at: 08-14-2017

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Dp raj836

Date Visited: 08-2015

The different components/claims related to one visit/stay can be difficult to understand. However, overall experience was positive

Created at: 03-30-2017

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Dp cry127
Badge reviewer blackReviewer

Date Visited: 02-2017

Created at: 03-13-2017

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Dp ku2017
Badge advisor blackAdvisor

Date Visited: 11-2015

I had Helath Alliance insurance through work .They have very good calim process and never had to call them to corract a claim.

Created at: 02-05-2017

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