CIGNA | HealthSoul

CIGNA

Reviews: 7
Rating:
(4.0/5)
100.0% Recommended

Overview of CIGNA

Who we are
Cigna (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. We trace our roots back more than 200 years, but we became the company you know today in 1982 with the merger of INA Corporation and Connecticut General Corporation. Ever since, we’ve continued to innovate and expand around the world. We have sales capability in 30 countries and jurisdictions, and more than 95 million customer relationships throughout the world. Our more than 40,000 employees serve customers just about everywhere.

Every day, our team works together with our customers in ways they find proactive, personal and empathetic. That spirit of true partnership goes deeper than paying claims, and is often life-changing — helping customers stay well, prevent sickness, obtain access to health care, recover from illness or injury, return to work and provide for their families. Worldwide, we offer our customers and their families peace of mind and a sense of security. We’re with them all the way, through the most critical points in their lives.

What we do
We work together with customers to help them lead a healthy, secure life. We provide customers with personally relevant products and services, and we help customers reduce health costs and achieve optimal health outcomes.

What partnership means
A partner makes things simpler: As advocates for our customers, our team helps navigate an often confusing health care or insurance system so customers get the care and financial protection they need. We understand our customers as individuals, so we can help them achieve what’s most important to them.

A partner helps you make better choices: Cigna puts the power of information in our customers’ hands. We provide information our customers need to improve their health, identify and fill gaps in their health, well-being and security needs, and maximize value.

A partner cares about outcomes: We collaborate with our vast network of health care professionals and our other colleagues around the world to ensure all our customers obtain quality, cost-effective health care, benefits and insurance protection.

Patient Satisfaction Awards

gold

PATIENT RATINGS OF CIGNA


Overall Experience

(4.4/5)

Claims Process

(4.5/5)

Customer Service

(4.5/5)

Cost Satisfaction

(4.3/5)

Patient Experience (HCHAPS) data from Medicare


The Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as Hospital CAHPS®, to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. CMS cleans, adjusts and analyzes the data, then publicly reports the results. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. Hospital Compare currently reports results for the categories listed below.

PATIENT REVIEWS OF CIGNA


Dp lit213
Badge expert blackExpert

Date Visited: 11-2019

They cover more then my other insurance did. I love what they cover for prescriptions. Now I can afford ALL my medicine, I don’t have to pick and choose.

Created at: 11-04-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp bri16
Badge reviewer blackReviewer

Date Visited: 09-2019

I say the customer service is astounding. Very nice and patient workers. They have been prompt with every claim and even replacing my insurance cards with my married name. I would recommend Cigna for any family.

Created at: 09-17-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp tri717
Badge reviewer blackReviewer

Date Visited: 08-2019

So far Cigna has been really good for insurance, I would recommend them to my family and friends

Created at: 08-15-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp tri717
Badge reviewer blackReviewer

Date Visited: 02-2019

I just recently switched to this insurance and so far it has been really good. I would recommend it to family and friends

Created at: 03-06-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp tri717
Badge reviewer blackReviewer

Date Visited: 01-2019

Just changed to this insurance and so far it has been very good to me.

Created at: 02-12-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp ad123
Badge advisor blackAdvisor

Date Visited: 07-2018

I have CIGNA through work. They are good with coverage and processing claims

Created at: 11-21-2018

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process

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