Blue Cross Blue Shield Texas ( BCBS) | HealthSoul

Blue Cross Blue Shield Texas ( BCBS)

Reviews: 3
Rating:
(3.8/5)
75.0% Recommended

Overview of Blue Cross Blue Shield Texas ( BCBS)

We have been around for 90 years, and the cross and shield have come to represent the most experienced health care coverage organization in the state and the nation. Our mission is still focused on providing financially sound health care coverage to as many Texans as possible.
As the state's largest health insurer, we serve some of the best known Texas companies, including American Airlines, Brinker International, Brookshire Grocery, Halliburton, H.E.B. Grocery, JBS, Southern Methodist University (SMU), the Texas A&M System, Texas Instruments, Texas Medical Association and The University of Texas System.

We maintain our state headquarters in Richardson, with regional offices in Houston, Austin and Lubbock. In addition, we process our members' claims in Texas in our claims and customer service facilities in Abilene, Marshall, Richardson, San Angelo, Waco and Wichita Falls.

We're a statewide customer-owned health insurer in Texas. We believe Texas consumers and employers deserve the best of both worlds — access to affordable, quality health care and top-notch service from a company that focuses solely on customers, not shareholders. Customer value is our cornerstone.

Patient Satisfaction Awards

silver

PATIENT RATINGS OF BLUE CROSS BLUE SHIELD TEXAS ( BCBS)


Overall Experience

(3.8/5)

Claims Process

(3.5/5)

Customer Service

(4.0/5)

Cost Satisfaction

(3.8/5)

Patient Experience (HCHAPS) data from Medicare


The Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as Hospital CAHPS®, to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. CMS cleans, adjusts and analyzes the data, then publicly reports the results. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. Hospital Compare currently reports results for the categories listed below.

PATIENT REVIEWS OF BLUE CROSS BLUE SHIELD TEXAS ( BCBS)


Dp ani76
Badge reviewer blackReviewer

Date Visited: 05-2018

Didn’t have many problems. The cost was fairly average

Created at: 01-14-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp kan354
Badge reviewer blackReviewer

Date Visited: 07-2016

We had this provider for numerous years and our employer changed to Aetna. Never had an issue with claims and deductible was more affordable.

Created at: 04-18-2018

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process

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