We have been around for 90 years, and the cross and shield have come to represent the most experienced health care coverage organization in the state and the nation. Our mission is still focused on providing financially sound health care coverage to as many Texans as possible.
As the state's largest health insurer, we serve some of the best known Texas companies, including American Airlines, Brinker International, Brookshire Grocery, Halliburton, H.E.B. Grocery, JBS, Southern Methodist University (SMU), the Texas A&M System, Texas Instruments, Texas Medical Association and The University of Texas System.
We maintain our state headquarters in Richardson, with regional offices in Houston, Austin and Lubbock. In addition, we process our members' claims in Texas in our claims and customer service facilities in Abilene, Marshall, Richardson, San Angelo, Waco and Wichita Falls.
We're a statewide customer-owned health insurer in Texas. We believe Texas consumers and employers deserve the best of both worlds — access to affordable, quality health care and top-notch service from a company that focuses solely on customers, not shareholders. Customer value is our cornerstone.
Date Visited: 02-2020
They've delayed in answering a medication approval. If this was urgent, I'd be dead by now.
Created at: 02-13-2020
Date Visited: 05-2018
Didn’t have many problems. The cost was fairly average
Created at: 01-14-2019
Date Visited: 07-2016
We had this provider for numerous years and our employer changed to Aetna. Never had an issue with claims and deductible was more affordable.
Created at: 04-18-2018
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