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Overview of Blue Cross Blue Shield Texas ( BCBS)

We have been around for 90 years, and the cross and shield have come to represent the most experienced health care coverage organization in the state and the nation. Our mission is still focused on providing financially sound health care coverage to as many Texans as possible.
As the state's largest health insurer, we serve some of the best known Texas companies, including American Airlines, Brinker International, Brookshire Grocery, Halliburton, H.E.B. Grocery, JBS, Southern Methodist University (SMU), the Texas A&M System, Texas Instruments, Texas Medical Association and The University of Texas System.

We maintain our state headquarters in Richardson, with regional offices in Houston, Austin and Lubbock. In addition, we process our members' claims in Texas in our claims and customer service facilities in Abilene, Marshall, Richardson, San Angelo, Waco and Wichita Falls.

We're a statewide customer-owned health insurer in Texas. We believe Texas consumers and employers deserve the best of both worlds — access to affordable, quality health care and top-notch service from a company that focuses solely on customers, not shareholders. Customer value is our cornerstone.

Website: http://www.bcbstx.com

Patient ratings

of Blue Cross Blue Shield Texas ( BCBS)

Overall Experience

(3.5/5)

Claims Process

(3.1/5)

Customer Service

(3.3/5)

Cost Satisfaction

(3.7/5)

Patient reviews of Blue Cross Blue Shield Texas ( BCBS)

man626
Reviewer
06-01-2020

They offer awesome and quality services

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kar986
04-28-2020

Really good it helped me a lot

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

bes345
04-28-2020

I love their professional services

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

...
kin276
04-21-2020

This is just an okay health insurance company.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

key515
04-09-2020

A pretty mediocre health care provider.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

ndc561
Reviewer
02-13-2020

They've delayed in answering a medication approval. If this was urgent, I'd be dead by now.

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

ani76
Reviewer
01-14-2019

Didn’t have many problems. The cost was fairly average

  • Date Visited 05-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kan354
Reviewer
04-18-2018

We had this provider for numerous years and our employer changed to Aetna. Never had an issue with claims and deductible was more affordable.

  • Date Visited 07-2016
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

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