Blue Cross Blue Shield, Illinois (BCBS) | HealthSoul

Blue Cross Blue Shield, Illinois (BCBS)

Reviews: 71
Rating: (4.1/5)
79.3% Recommended

Overview of Blue Cross Blue Shield, Illinois (BCBS)

COMPANY INFORMATION:-
Blue Cross and Blue Shield of Illinois (BCBSIL) has served the people of Illinois since 1936. While health care evolves rapidly across the nation, our dedication to the people and Illinois communities we serve won't change. We are your friends, your families, and your neighbors. We will always take pride in investing in our communities' needs and give our time and talents to help make Illinois a better place.

Who We Are:-
With 8.1 million members, Blue Cross and Blue Shield of Illinois (BCBSIL) is the largest health insurance company in Illinois. We started in the height of the Great Depression in 1936 in Chicago and grew out of a shared interest to protect individuals and families from financial ruin related to health care costs. Today, we remain member owned rather than publicly traded. We answer to our members, not to shareholders.

BCBSIL is committed to promoting the health and wellness of our members and communities. Our commitment guides us in fostering greater access to care, working to lower the overall cost of care -- while improving care quality and patient outcomes.

As an innovative leader in the health insurance industry, we have pioneered many ways to move the health care system from one based on fee-for-service – or volume – to one that pays for value and quality outcomes. We have a responsibility to play an active role in keeping health care costs manageable for our members.

We are proud of the level of service our employees deliver for our customers and members. We’re also proud to be fellow Illinoisans who call this state our home. Our business and our company remains strong and growing. Our statewide employee base has increased 33% since 2010 to 10,845 employees. We work in offices across the state, including Downtown Chicago, Rockford, Quincy, Danville, Naperville, Springfield, Jacksonville, Downers Grove and Marion. We are proud to serve our members and are guided by our Purpose: “To do everything in our power to stand with our members, in sickness and in health.”

Patient Satisfaction Awards

gold

PATIENT RATINGS OF BLUE CROSS BLUE SHIELD, ILLINOIS (BCBS)


Overall Experience

(4.1/5)

Claims Process

(4.2/5)

Customer Service

(4.1/5)

Cost Satisfaction

(3.8/5)

PATIENT REVIEWS OF BLUE CROSS BLUE SHIELD, ILLINOIS (BCBS)


Dp bri16
Badge reviewer blackReviewer

Reviews: 15

Date Visited: 09-2019

I did not see the big hype with BCBS. I have had other plans that were comparable with price and coverage. Customer service was not the greatest either. Not my favorite insurance for an entire family.

Created at: 09-18-2019

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Dp mmr890
Badge reviewer blackReviewer

Reviews: 16

Date Visited: 01-2019

Been with BCBS many many years now never had anything bad happen with them. They always polite and they are always willing to help if any issues arise. Which is not often ! Affordable.

Created at: 01-21-2019

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Dp Pt696
Badge reviewer blackReviewer

Reviews: 12

Date Visited: 01-2019

Good coverage, customer service could use improvement.

Created at: 01-12-2019

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Dp des315
Badge guide blackGuide

Reviews: 59

Date Visited: 01-2019

Slow process and expensive. No live rep when need to talk to someone without repeating

Created at: 01-12-2019

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Dp jss524
Badge reviewer blackReviewer

Reviews: 12

Date Visited: 10-2018

BCBS is always good with processing of claims and helping me understand my deductible and payments.

Created at: 11-16-2018

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Dp reg321
Badge reviewer blackReviewer

Reviews: 19

Date Visited: 05-2016

I love it better than what I've had and have and would love to have again

Created at: 04-25-2018

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Dp anm313
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 03-2018

Customer service is good. If someone that you talk to cannot answer your question, they will find someone who can without getting transferred to multiple people.

Created at: 04-25-2018

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Dp des315
Badge guide blackGuide

Reviews: 59

Date Visited: 04-2018

It may be expensive but is acceptable at all doctors and hospitals we use for my family. I like the work out program that they offer a discount at any gym facilities.

Created at: 04-24-2018

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Dp hma581
Badge reviewer blackReviewer

Reviews: 12

Date Visited: 04-2016

By brother has had blue cross blue shield for a few years. Had a claim ussue but was resolved quickly.

Created at: 04-24-2018

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Dp hma581
Badge reviewer blackReviewer

Reviews: 12

Date Visited: 04-2016

I have had blue cross blue shield for awhile. Havent have any issues with them.

Created at: 04-24-2018

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Dp his787
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 01-2018

Had to talk to claims department. After a few transfers they solved the problem.

Created at: 04-23-2018

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Dp his787
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 04-2018

Blue Cross is a good insurance company. They have good staff that seem to know what their doing.

Created at: 04-23-2018

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Dp jrv220
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

I have had great insurance once I meet my deductible. Customer Service is Awesome!

Created at: 04-23-2018

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Dp wdo202
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 09-2016

I thought the coverage with having my first child was cheap enough until I switched insurance companies, this was an even better experience

Created at: 04-21-2018

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Dp wdo202
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 07-2017

Claims were surprisingly easy to deal with based on past experience with other insurance companies

Created at: 04-21-2018

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Dp chr216
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2016

Used them for a short period to get coverage for my daughter, would not let me buy insurance in another state because I lived in Illinois and my daughter lived in Missouri.

Created at: 04-20-2018

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Dp muz893
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 07-2016

Had to jump through hoops for almost two years before I dropped them for health alliance in order to have surgery that I needed. Also very costly for insurance that won't work for you when you need it most.

Created at: 04-20-2018

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Dp kqnln@aol.com
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

I am pleased with the insurance. I just don't like the cost of my family that I have to pay each month.

Created at: 04-20-2018

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Dp dar614
Badge reviewer blackReviewer

Reviews: 13

Date Visited: 06-2017

A+++. Great Facility. I would go there again. They were nice!

Created at: 04-20-2018

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Dp nle512
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 04-2016

My dad had heart surgery in 2015. Blue cross paid almost $300,000 dollars and made the whole process easy.

Created at: 04-20-2018

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Dp mar422
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

I have never had an issue with blue cross and they always cover almost of my bills.

Created at: 04-20-2018

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Dp lil506
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

BCBS has covered almost everything for myself. great insurance co!

Created at: 04-20-2018

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Dp cla699
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 02-2018

I have had no glaring issues with using them for insurance.

Created at: 04-20-2018

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Dp dak127
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

BCBS has always been great to work with. They have always been able to answer questions and explain them in a way that is easy to understand.

Created at: 04-20-2018

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Dp lis627
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

Yes i would recommend this insurance to family and friends

Created at: 04-20-2018

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Dp jac208
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2017

BCBS offers quality health insurance at a reasonable price. Customer service always appears to be well-equipped to handle any questions/concerns.

Created at: 04-19-2018

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Dp muf529
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

This is a great insurance company to have. They are amazing!

Created at: 04-19-2018

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Dp job551
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

I'm happy with everything but the cost... but I don't think they can control that.

Created at: 04-19-2018

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Dp dwa539
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 01-2017

Just wish they had lower deductibles. and cheaper rates. But they took care of every claim

Created at: 04-19-2018

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Dp ros528
Badge reviewer blackReviewer

Reviews: 8

Date Visited: 01-2017

I have always been on Blue Cross Blue shield insurance even when I was a kid growing up! I wouldn't look for any other insurance.

Created at: 04-19-2018

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Dp wps553
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 04-2018

Service is good, but the claims process seems to take longer than my old health insurance company.

Created at: 04-19-2018

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Dp car762
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

My daughter has this insurance and loves it alot. It is great!

Created at: 04-19-2018

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Dp Mckenzied2006@icloud.com
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 04-2018

Wouldn't be my first choice in insurance, however the customer service is pretty good.

Created at: 04-19-2018

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Dp cnt860
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2017

I never had any issues besides how expensive our premiums have become but that is with all health insurance right now

Created at: 04-19-2018

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Dp jen414
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

This is the only insurance offered through my employer.. The premiums are high and the deductibles are high as well...

Created at: 04-19-2018

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Dp Funsize
Badge advisor blackAdvisor

Reviews: 21

Date Visited: 04-2018

BCBS cant seem to get all their employees on the same page, the organizational skill is lacking.

Created at: 04-19-2018

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Dp mss837
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

Sometimes it's difficult to get a straight answer from them but other than that they are good

Created at: 04-19-2018

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Dp cam463
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 02-2018

I have them through my job> i have had no issues with the insurance.

Created at: 04-19-2018

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Dp ire456
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

They have been really good to be involving the birth of my son.

Created at: 04-19-2018

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Dp dparis02@yahoo.com
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

Have always had affordable insurance and great customer service. would highly recommend.

Created at: 04-19-2018

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Dp Alyssadial87@gmail.com
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

Easy to use, however doesn't pay very much. Paying a good amount out of pocket every time we go to the doctor.

Created at: 04-19-2018

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Dp abc985
Badge advisor blackAdvisor

Reviews: 30

Date Visited: 11-2017

Overall insurance is good. the deuctible is still low. customer service is good.

Created at: 04-19-2018

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Dp nic887
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 01-2017

Great coverage but over all very pricey for my age. The staff was always very helpful.

Created at: 04-19-2018

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Dp pel348
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2016

Very good plan with the state. They also offered a wonderful package for infertility!

Created at: 04-19-2018

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Dp cj777
Badge reviewer blackReviewer

Reviews: 16

Date Visited: 04-2016

I did not fell I got my moneys worth with this company. Always had to fight claims and always had to get my medication pre approved before they would pay for it.

Created at: 04-19-2018

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Dp cas590
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2016

A few years ago, my husband and I went through fertility treatment. At that time, we had a plan through BCBS that covered the majority of fertility,

Created at: 04-19-2018

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Dp mak980
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 12-2017

Overall medical coverage was good. I did not like having to go through Prime mail for maintenance medicine.

Created at: 04-19-2018

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Dp joh990
Badge reviewer blackReviewer

Reviews: 13

Date Visited: 07-2016

Great and. Covers well I would go back if I could

Created at: 04-19-2018

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Dp mrm865
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 12-2016

I have always loved the ease of my EOB's with Blue Cross Blue Shield. And, the navigation of the web site was super easy. And we had great coverage for medical with them.

Created at: 04-18-2018

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Dp may383
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Great customer service minimum wait time and knowledgeable staff. Claims are processed quickly.

Created at: 04-18-2018

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Dp Mrs
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Great customer service minimum wait time and knowledgeable staff. Claims are processed quickly.

Created at: 04-18-2018

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Dp tar357
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

Easy to work with and never take to long to send in claims. Copay is the cheapest I have found as well. Covers birth control and other womens services other companies do not

Created at: 04-18-2018

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Dp myd227
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

This is a pretty good insurance. They haven't denied anything I've ever needed.

Created at: 04-18-2018

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Dp Cardiology1234
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Very easy to work with and I've always dealt with kind staff.

Created at: 04-18-2018

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Dp jer891
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

Fair and effective insurance company. Above average overall, would recommend.

Created at: 04-18-2018

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Dp vander2324
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

Poorest customer service insurance company for both patient and provider to deal with. Attempting to have a procedure and they could not tell either myself or doctor if it required prior auth. It was a nightmare. Poor service

Created at: 04-18-2018

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Dp Cardio1234
Badge reviewer blackReviewer

Reviews: 11

Date Visited: 04-2018

This is the absolute worst insurance for providers to have to contact to obtain information about a plan's prior authorization request. The automated phone circle is absolutely ridiculous. You cannot get a live person and the system is extremely unhelpful. WOULD NEVER USE THIS PLAN

Created at: 04-18-2018

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Dp rru713
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 02-2017

Although health insurance is expensive. Mostly everything in Springfield is in network.

Created at: 04-18-2018

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Dp cst584
Badge reviewer blackReviewer

Reviews: 13

Date Visited: 01-2018

Easy to use and accepted almost everywhere. Got a breast pump free

Created at: 04-18-2018

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Dp jer669
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2018

Decent insurance with somewhat helpful customer service. Not the best but definitely not the worst.

Created at: 04-18-2018

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Dp mol309
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 01-2018

I had to go to immediate Care twice and they helped cover a big majoirty of it.

Created at: 04-18-2018

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Dp eri236
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 09-2017

Blue cross has been my family’s insurance for many years and we’ve never had any problems and if we had any questions we called and spoke with someone right away.

Created at: 04-18-2018

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Dp mec153
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

BCBS covers a lot more services and treatments than many other insurances I have had in the past.

Created at: 04-16-2018

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Dp ash721
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 04-2016

I felt the choice of doctors and medical treatment facilities was limited with this insurance company.

Created at: 04-15-2018

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Dp kat666
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 02-2017

Just like any other insurance they have flaws but overall they are fine.

Created at: 04-15-2018

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Dp JFALAO
Badge reviewer blackReviewer

Reviews: 10

Date Visited: 03-2018

So expensive, but that’s just the nature of the beast I guess. This plan covers a lot more than my old United Healthcare plan did. Even at the same level.

Created at: 04-13-2018

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Dp edw888

Reviews: 1

Date Visited: 01-2017

good insurance, would pay for it if my job ever switched

Created at: 08-16-2017

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Dp nor870

Reviews: 3

Date Visited: 08-2017

I've had this insurance for over 10 years, very pleased

Created at: 08-16-2017

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Dp shr669

Reviews: 3

Date Visited: 08-2016

used for clinic visit and claim process was good

Created at: 02-14-2017

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Dp SC1
Badge reviewer blackReviewer

Reviews: 16

Date Visited: 08-2016

We have bcbs ppo fed plan through my husbands work. He is in the military. Delivery for our daughter was only 125$. Free breast pump which is mailed to you with a simple phone call. Customer service was great. I have no complaints so far with this plan.

Created at: 02-08-2017

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