Anthem Blue Cross of California | HealthSoul

Anthem Blue Cross of California

Reviews: 2
Rating:
(5.0/5)
100.0% Recommended

Overview of Anthem Blue Cross of California

At Anthem Blue Cross we understand our health connects us to each other. What we all do impacts those around us. So Anthem is dedicated to delivering better care to our members, providing greater value to our customers and helping improve the health of our communities.

In California Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.

In New York Anthem Blue Cross is the trade name of Anthem Insurance Companies Inc., providing administrative services to businesses in the following New York counties: Albany, Clinton, Essex, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington. Independent licensee of the Blue Cross Association.

Patient Satisfaction Awards

diamond

PATIENT RATINGS OF ANTHEM BLUE CROSS OF CALIFORNIA


Overall Experience

(5.0/5)

Claims Process

(5.0/5)

Customer Service

(5.0/5)

Cost Satisfaction

(5.0/5)

Patient Experience (HCHAPS) data from Medicare


The Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as Hospital CAHPS®, to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. CMS cleans, adjusts and analyzes the data, then publicly reports the results. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. Hospital Compare currently reports results for the categories listed below.

PATIENT REVIEWS OF ANTHEM BLUE CROSS OF CALIFORNIA


Dp rev916
Badge advisor blackAdvisor

Date Visited: 07-2019

Ithink they are noteworthy on the list of most coherent customer service

Created at: 07-21-2019

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp Mrs
Badge reviewer blackReviewer

Date Visited: 04-2018

Very knowledgeable staff. Minimal wait time. Very friendly and helpful staff.

Created at: 04-18-2018

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process

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