Aetna | HealthSoul

Aetna

Reviews: 19
Rating: 0.5 (3.9 / 5.0)
78.9% Recommended

Overview of Aetna

Founded in 1853 in Hartford, CT, Aetna is committed to providing individuals, employers, health care professionals, producers and others with innovative benefits, products and services. Aetna is now a subsidiary company of CVS Health Corporation.
We’re working hard toward a single vision—to provide improved access to quality health care services for all Americans.

Patient Satisfaction Awards

silver

PATIENT RATINGS OF AETNA


Overall Experience

(3.9/5)

Claims Process

(4.2/5)

Customer Service

(4.2/5)

Cost Satisfaction

(4.0/5)

PATIENT REVIEWS OF AETNA


Dp its546
Badge expert blackExpert

Date Visited: 03-2020

Was recommended by a family member!

Created at: 03-25-2020

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp cca243
Badge advisor blackAdvisor

Date Visited: 03-2020

very bad customer service not very helpful and coverage is not great

Created at: 03-22-2020

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Cost Satisfaction
Claims Process
Dp its546
Badge expert blackExpert

Date Visited: 03-2020

Pretty good health insurance company!

Created at: 03-19-2020

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp ala317
Badge guide blackGuide

Date Visited: 03-2020

It was a good service and consultation.

Created at: 03-17-2020

Overall Satisfaction

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Cost Satisfaction
Claims Process
Dp bob616
Badge advisor blackAdvisor

Date Visited: 03-2020

I have had Aetna for 10 years now and no problems. I would recommend.

Created at: 03-17-2020

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process
Dp bwduval904
Badge reviewer blackReviewer

Date Visited: 03-2020

The best in the bussiness in my opinion great customer service I have yet to have a issue with this insurance

Created at: 03-17-2020

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Customer Service
Cost Satisfaction
Claims Process
Dp nah169

Date Visited: 03-2020

it was the best experience ever

Created at: 03-05-2020

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Cost Satisfaction
Claims Process
Dp jul821

Date Visited: 03-2020

I recieve excellent service and never have any issues with what is covered.

Created at: 03-05-2020

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Cost Satisfaction
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Dp edu885

Date Visited: 03-2020

I have had a good experience with this insurance to date. I have had claims for medical treatment denied but the reasons were valid.

Created at: 03-01-2020

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Customer Service
Cost Satisfaction
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Dp jai199

Date Visited: 03-2020

It is good for what it does, claims and payment if claims is easy via the portal directly.

Created at: 03-01-2020

Overall Satisfaction

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Cost Satisfaction
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Dp tbo707

Date Visited: 03-2020

Good insurance with easy claims process

Created at: 03-01-2020

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Cost Satisfaction
Claims Process
Dp tyg937

Date Visited: 02-2020

this company has been very good to my husband & I for many years now. Very blessed they go out of their way to attend to our needs mental physical & more.... Never had or have a problem with any claim. This is one of the BEST health INS. anyone could ever have at least in my opinion

Created at: 02-26-2020

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Dp ndc561
Badge reviewer blackReviewer

Date Visited: 02-2020

Had a good experience dealing with them.

Created at: 02-13-2020

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Cost Satisfaction
Claims Process
Dp wvg629

Date Visited: 02-2020

I am relatively new to Aetna but so far I am well satisfied

Created at: 02-12-2020

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Cost Satisfaction
Claims Process
Dp Funsize
Badge advisor blackAdvisor

Date Visited: 03-2018

Aetna has been the best overall insurance we have had. Processing and paying claims service is excellent

Created at: 04-19-2018

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Dp dparis02@yahoo.com
Badge reviewer blackReviewer

Date Visited: 01-2018

My daughter has this as her insurance, they don't pay much which requires us to pay a good amount out of pocket.

Created at: 04-19-2018

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Cost Satisfaction
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Dp Alyssadial87@gmail.com
Badge reviewer blackReviewer

Date Visited: 01-2018

Doesn't pay much, always having to pay a good amount after we visit the doctor

Created at: 04-19-2018

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Cost Satisfaction
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Dp kan354
Badge reviewer blackReviewer

Date Visited: 09-2017

All insurance is expensive with high deductibles. Not sure on which insurance I would recommed

Created at: 04-18-2018

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Cost Satisfaction
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Dp mak980
Badge reviewer blackReviewer

Date Visited: 01-2018

Paid promptly and overall no issues with processing claims. Like the digital ID cards.

Created at: 04-18-2018

Overall Satisfaction

Customer Service
Cost Satisfaction
Claims Process

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