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Overview of Aetna

Founded in 1853 in Hartford, CT, Aetna is committed to providing individuals, employers, health care professionals, producers and others with innovative benefits, products and services. Aetna is now a subsidiary company of CVS Health Corporation.
We’re working hard toward a single vision—to provide improved access to quality health care services for all Americans.

Website: http://www.aetna.com

Patient ratings

of Aetna

Overall Experience

(4.1/5)

Claims Process

(4.0/5)

Customer Service

(3.9/5)

Cost Satisfaction

(4.0/5)

Patient reviews of Aetna

cha549984
Reviewer
09-23-2020

They have a good and cool claiming process. I highly recommend their services to others.

  • Date Visited 01-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ban411
Reviewer
08-11-2020

I don't remember much about this health insurance other than when I dislocated my knee in high school they covered the costs of the treatment. Which was mostly the space in the hospital and the morphine and X-rays.

  • Date Visited 02-2008
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan580
Reviewer
07-17-2020

They always ensure efficiency work

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

...
tia125
Reviewer
07-17-2020

They got most affordable premiums,i recommend them

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton700
Reviewer
07-14-2020

Premiums got a very wide coverage, I like them

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bus983
07-14-2020

Best service provider, oriented to care about customers needs

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

nic674
Reviewer
07-01-2020

They provide innovative benefits and ideas in the society

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ten125
Reviewer
07-01-2020

Their service were nice,and also sell drugs at affordable prices

  • Date Visited 07-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

69s194
06-24-2020

This is very good, I recommend

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

owo720
Reviewer
06-16-2020

Their services were nice, they gave me affordable products that were active.

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tee895
Reviewer
06-08-2020

They have the best rates when it comes to insurance

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dan380
Reviewer
06-08-2020

It is a good insurance company with nice staff

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wal726
Reviewer
06-08-2020

It is definitely a good insurance company

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tut776
06-02-2020

i had this insurance through my company and i recommend them because the claim process is encouraging

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jac464
Reviewer
06-02-2020

They got complex compensation plan

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

man626
Reviewer
06-01-2020

It has the best rate and reputation

  • Date Visited 06-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

hen298
Reviewer
05-28-2020

It has a good word of mouth and reputation out there

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton510
Reviewer
05-28-2020

It provides quality services and offers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ton510
Reviewer
05-28-2020

It has good reputation and nice services provider

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kai843
05-25-2020

I'M Sent you A Special Thanks For Your Jobs.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

bit118
Reviewer
05-24-2020

It has affordable premium and offers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

vic480
Reviewer
05-24-2020

Good recommendation and reputation from others

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl821
Reviewer
05-24-2020

Awesome services and good affordable offers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kyl180
05-24-2020

It offers professional services, good insurance company

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

coc950
Reviewer
05-15-2020

The best service providers I have experienced so far,i recommend anyone willing to give a try to carry on

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dab730
Reviewer
05-15-2020

A family friend recommended this insurance to company to me it turned out nice but their customer service seems to b poor

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

pat905
05-15-2020

It has a good reputation, i like their services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

zam910
05-15-2020

It offers best and quality services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kev569
Reviewer
05-15-2020

It has affordable premium worth the price quoted

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jon540
05-14-2020

Most convenient and reliable insurance company

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sta944
Reviewer
05-13-2020

The premium plan package is affordable and I happy to have been recommended by my colleague .

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bes350
05-12-2020

Absolutely the best I have come across, am using their premium package plan and it worths it.
They provides what they promised me

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ibr699
05-12-2020

One of my colleagues at work recommended this medical facility for me and when I tried it out it proved to be the best of all.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

fas523
05-12-2020

My boss recommend this health insurance company to me and I patronized it, seriously I am enjoying their premium package plan and the claiming process is stress free

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

jos957
05-12-2020

Good and valued at offering services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bra690
05-12-2020

A good insurance company caring more of it's customers

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

alb289
05-11-2020

good doctors very good service

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ati266
05-11-2020

Aetna is a very reliable health insurance

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chr126
05-10-2020

I receive atena health insurance through my job, ive been with them for the past 3 years and every time I have had any type of issue, small or big they have been quick to talk about the problem and find an acceptable

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

sam277
05-10-2020

I highly recommend to others to try out the services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kin504
05-09-2020

It's a very good health insurance provider I love their services

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

fes360
05-09-2020

Came by this facility as a result of a recommendation from my partner.
It really was a good one though.
You wont regret choosing it.

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

xst235
05-08-2020

I really had good time it was one of the best insurance

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jul330
05-07-2020

This is the online site is easy to get the info you need

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

pet717
05-06-2020

This company is amazing
I love it

  • Date Visited 05-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

udo413
04-28-2020

Kodus to you guys thanks

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

bes345
04-28-2020

Like they described, i tried it out and they are providing professional services

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

com643
04-28-2020

Mean, this company deserve the best.. 5 stars there

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

chi183
04-28-2020

Their insurance policies are nice

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

pop694
04-28-2020

Offers good and nice services

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended:

per924
04-19-2020

Amazing health insurance company! I would definitely recommend it.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

kha424
Reviewer
04-17-2020

It was providing me greatly but cut me off for some reason.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

key515
04-08-2020

Middle of the road, Health insurance. There are better choices out there.

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

akm850
04-07-2020

the online site is easy to get the info you need

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

skw186
04-07-2020

Claims are processed fairly quickly

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

mil275
04-05-2020

i love it and i like it too

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

jul890
04-02-2020

Great low cost/high deductible insurance !

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

fla369
04-02-2020

Pretty middle of the road health insurance!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

fla369
04-02-2020

Not gonna lie, there are better health insurance you can get!

  • Date Visited 04-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

its546
Guide
03-25-2020

Was recommended by a family member!

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

cca243
Advisor
03-22-2020

very bad customer service not very helpful and coverage is not great

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: No

its546
Guide
03-19-2020

Pretty good health insurance company!

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

ala317
Guide
03-17-2020

It was a good service and consultation.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

bob616
Advisor
03-17-2020

I have had Aetna for 10 years now and no problems. I would recommend.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

bwduval904
Reviewer
03-17-2020

The best in the bussiness in my opinion great customer service I have yet to have a issue with this insurance

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

nah169
03-05-2020

it was the best experience ever

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jul821
03-05-2020

I recieve excellent service and never have any issues with what is covered.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

edu885
03-01-2020

I have had a good experience with this insurance to date. I have had claims for medical treatment denied but the reasons were valid.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

jai199
03-01-2020

It is good for what it does, claims and payment if claims is easy via the portal directly.

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tbo707
03-01-2020

Good insurance with easy claims process

  • Date Visited 03-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

tyg937
02-26-2020

this company has been very good to my husband & I for many years now. Very blessed they go out of their way to attend to our needs mental physical & more.... Never had or have a problem with any claim. This is one of the BEST health INS. anyone could ever have at least in my opinion

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

ndc561
Reviewer
02-13-2020

Had a good experience dealing with them.

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

wvg629
02-12-2020

I am relatively new to Aetna but so far I am well satisfied

  • Date Visited 02-2020
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

Funsize
Advisor
04-19-2018

Aetna has been the best overall insurance we have had. Processing and paying claims service is excellent

  • Date Visited 03-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Yes

dparis02@yahoo.com
Reviewer
04-19-2018

My daughter has this as her insurance, they don't pay much which requires us to pay a good amount out of pocket.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

Alyssadial87@gmail.com
Reviewer
04-19-2018

Doesn't pay much, always having to pay a good amount after we visit the doctor

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

kan354
Reviewer
04-18-2018

All insurance is expensive with high deductibles. Not sure on which insurance I would recommed

  • Date Visited 09-2017
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

mak980
Reviewer
04-18-2018

Paid promptly and overall no issues with processing claims. Like the digital ID cards.

  • Date Visited 01-2018
  • Overall Satisfaction

    Customer Service
    Cost Satisfaction
    Claims Process

Recommended: Maybe

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