Health Alliance

I know a few people that use healthlink and they have said its pretty good

Created at: 04-23-2018

I didn't like the higher deductible and wished insurance could be cheaper.

Created at: 04-20-2018

I couldn't ask for a better company to deal with. Great customer care and are fair on paying for medical. Best insurance company I have ever had.

Created at: 04-20-2018

A+++. Great Facility. I would go there again. They were nice!

Created at: 04-20-2018

Not the best insurance I have had in my life.

Created at: 04-20-2018

Prices could be better, as well as coverage. Great customer service.

Created at: 04-20-2018

Not so extraordinary but you sure can depend on them. Great customer care.

Created at: 04-20-2018

Insurance provided by my spouses employer. Decent coverage but cost sharing could have been better

Created at: 04-20-2018

Yes i would recommend this insurance to family and friends

Created at: 04-20-2018

Just about everything I need is in network, which is nice. But the price has gone up and the what the coverage has gone down.

Created at: 04-19-2018

affordable insurance and everything seems to be in network. great customer service

Created at: 04-19-2018

I used to have them before my work switched. they are a great insurance company

Created at: 04-19-2018

Good thing about health alliance is everything is mostly in network in Springfield.

Created at: 04-19-2018

It is really inconvenient to have to get prior authorizations for every specialist referral.

Created at: 04-19-2018

Overall its an affordable insurance company. Great customer serve to work with as well.

Created at: 04-19-2018

Overall affordable insurance, great customer service. Would recommend this to friends and family.

Created at: 04-19-2018

Low cost, Great customer serve, never had any issues with this company.

Created at: 04-19-2018

Great insurance and the best company I have ever had to work with. Always on top of claims.

Created at: 04-19-2018

Great company. Can see my doctors and have never had any issues. Also you can't beat the cost.

Created at: 04-19-2018

Fair premiums with good coverage and a variety of health care choices

Created at: 04-19-2018

the insurance was decent, finding out information on claims can be a slow process.

Created at: 04-19-2018

It was ok not great but ok and that's it could be cheaper

Created at: 04-19-2018

Poor customer service ease of claims is not at all. Rude agents

Created at: 04-18-2018

health alliance is a good insurance to use and would highly recommend

Created at: 04-18-2018

Very pleased with their customer service and willingness to work with me about a claim.

Created at: 04-18-2018

Health Alliance used to provide good customer service, and was a good value. I don't know what changed in their corporate philosophy, but it is no longer a company I can recommend.

Created at: 04-18-2018

great insurance pays well, eob needs work but does a great job of payment

Created at: 04-18-2018

Health Alliance is easy to work with and I am able to talk to a live person with eligibility questions.

Created at: 04-18-2018

Is it ever fun to deal with insurance companies? They are better than some I've had in the past, but the cost is just going crazy. I'm sure that is out of their control.

Created at: 04-18-2018

Would not recommend due to poor coverage and always disputing claims and horrendous customer service

Created at: 04-18-2018

Never had any issues with Health Alliance and that is how insurance companies should be ran! Zero complaints. Happy user here!!

Created at: 04-18-2018

This is a good insurance. I was able to see my doctors.

Created at: 04-18-2018

Cost for premiums, deductibles, and copays affordable thru employer. Quick to process claims.

Created at: 04-18-2018

I have never had any issues and I believe it is fair priced. Very quick claims process.

Created at: 04-18-2018

Health alliance has great coverage and low copays. I would recommend this insurance to family and friends.

Created at: 04-18-2018

Customer service and claims department are worthless. Would not recommend this insurance company.

Created at: 04-18-2018

I had a bill for Express Care that was 1100 dollars and they only covered 300, I had to pay 800 dollars out of pocket for fluids and labs.

Created at: 04-18-2018

I had Heath Alliance for about 2 years and the only complaint I had was that you need a referral for every specialty doctor or urgent care visit which can be frustrating.

Created at: 04-18-2018

Great customer service . Made sure I was taken care prior to ending the call

Created at: 04-17-2018

State insurance (not insurnace as in the question) so kind of stuck with it - not thrilled with HMO or their slowness in paying claims. They do have a decent coverage but the customer service is a little to be desired - not horrible just wish we had other choices

Created at: 04-17-2018

For my son's hospital visit I only had to pay $350. Insurance may be exspensive but it is worth it.

Created at: 04-17-2018

Cost was high thru employer/ scripts were ok/ I like better than healthlink

Created at: 04-17-2018

I liked health alliance better than my current plan. Very good customer service.

Created at: 04-16-2018

Always disputed claims submitted by doctors. Refused to pay for medications prescribed by physicians and claim review was a disaster to get ahold of. Dropped health alliance and switched to a different insurance company and could not be happier.

Created at: 04-16-2018

For the most part this insurance has been good for our family. We have had some claims denied I felt were medicinally necessary but overall have had good experience with this company.

Created at: 04-15-2018

I work in healthcare and have health alliance insurance coverage. It isn’t the best coverage but that may be due to my employer. I have only had good experiences with customer service but it takes a long time to get prior authorization for medication. I’ve had to wait a couple days to get a refill because of this long wait.

Created at: 04-15-2018

Health Alliance just seems so difficult. Its like you are always jumping hoops!

Created at: 02-21-2018

As with anything over the years things go up yet coverage's are less. It can sometimes be a strain on the family to meet deductibles and out of pocket cost.

Created at: 10-07-2017

I don't know too much about this insurance but I recently had a hospital visit and my insurance didn't seem to cover much considering the hospital bill I received. I'm looking into this but other than that I have no complaints.

Created at: 08-14-2017

The different components/claims related to one visit/stay can be difficult to understand. However, overall experience was positive

Created at: 03-30-2017

Created at: 03-13-2017

I had Helath Alliance insurance through work .They have very good calim process and never had to call them to corract a claim.

Created at: 02-05-2017