FAQs

1. What is Health Soul?

Health Soul is online portal for healthcare consumers to share their opinion and reviews regarding their experience of healthcare provider (Hospitals, Health Insurance, Travel health Insurance)

2. Who can write the hospital review?

Patient or immediate care taker only should write the review. The hospitalization should be within last 24 months.

3. Who can write review for health insurance review?

You are eligible to write the review If you have used health or medical insurance for any reason in last 18 months.

4. Who can write review for health insurance or travel health insurance?

Anybody who has purchased the travel health insurance within last 18 months can write review.

5. Is there a limit on number of reviews?

You can review one entity only 2 times in one month. This is to prevent fraudulent reviews.

6. Why don’t I see my health insurance or Hospital listed on your website?

We have created comprehensive directory, but it is not 100% complete. Please help us complete the list and send us an Email to add healthcare Provider.

7. Is there age limit to create the account?

Per our terms and conditions, you have to be at least 18 years old to create account and post reviews.

8. Do you provide listing based on financial interest in healthcare entity?

You can sort the listing by distance or star rating. Your search results are based on your search criteria not the financial interests. The featured providers are listed separately.

9. Do you sell medical tourism package or health insurance?

Currently we don’t sell any sort of healthcare service including insurance or hospital admissions. We have third party vendors listed on our website for purchasing insurance.

10. Can I post a medical question on my recent hospitalization?

Our website is not involved in providing any sort of advise on medical conditions or diagnosis. Per our terms and Conditions, you cannot post any Personal Health information. Our website is not HIPAA compliant at this point.

11. Why my review has been deleted?

Our team reserves the right to hide or delete the reviews which have profanity or vulgar language. Please read Code of Conduct in our Terms and Conditions.

12. What are the points listed by my User Id?

You can accumulate points when you post a review, post a question or answer a question. You also get points if your review gets helpful votes. The points get you the social badge on our website. The higher points can also provide access to discount coupons with our promotions or

13. Can I get paid to post reviews?

We do not pay cash for posting reviews or answering questions on our website to avoid fraudulent activity. We may run certain promotions from time to time for gift cards for advertisement of our website. You can accumulate points when you post a review, post a question or answer a question. The higher points can also provide access to discount coupons with our third party vendors.