Reviews
2
Founded in 1904 by the Sisters of Mercy, Mercy Hospital of Buffalo has been providing compassionate, high-quality care to central Buffalo and Western New York for more than 113 years.
Mercy Hospital of Buffalo is a tertiary care center that offers the highest level of stroke and heart care. Accredited by the Joint Commission to treat the most complex stroke cases, we also deliver a full range of cardiac care.
Our mission sets us apart. It's the human side of healthcare – the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity and providing comfort in times of greatest need.
Legend
Services Used:
ER staff had difficulty communicating with patients, even when everyone spoke English (even as a first language) -- apparently, a patient's perceived appearance creates language barriers; unduly, extremely impatient; would not or could not accept fingers held up as answers to numeric questions; no language tools provided when actual language barriers were present. Visibly incorrect information, that could affect administration of medication and test procedures, was entered into patient chart (and remains on file). Very long waits, without anyone checking up on patients. Some patients were placed in locked room, left with no call buttons, unable to access restrooms or other assistance. Other patients, presenting with potential slip/ fall risks, were let to get up and walk around. Method of testing entered inaccurately. Physician's Assistant unprofessional; rude; overheard mocking patient, swearing, loudly talking about symptoms (unrelated to provision of care); extremely dismissive; condescending; did not listen; seemed to have no relevant education of the presented issue; recommended gross overuse of over-the-counter drugs. After Visit Summary and Chart contain false and contradictory information; care not provided and diagnostics not administered were entered as provided / employed. Several relevant symptoms were ignored, and symptoms & experience were overall egregiously minimized. The diagnosis was a mere repetition of a symptom -- actually, presented symptoms were more informative than the dx. Would not recommend the PA, nor rude ER intake staff, for patients; would not hire as medical staff (nor customer service), if at all.
Services Used: Emergency Room
I had to be admitted into the emergency room due to extremely high blood pressure causing an awful pounding headache after the birth of my first child and the wait time to be seen was absolutely horrible and wasn’t seen for a few hours after checking in and then when I was released they couldn’t explain to me as to what my problem was or what caused it and released me without confirming if I had a ride home after I was hooked up to several monitors and medications and could hardly see straight!
Recommended: No
State University of New York at Buffalo
Aetna, American Psych System, Beech Street, Blue Cross/Blue Shield, Cigna,Coventry,Galaxy Health, Harmony Health Plan, Family Health Nework, Harmony Health Plan, Humana, Medicare, Medicaid, Unicare Behavioral Health, United healthcare Of Illnois, Wellcare
470
1904
The hospital accepts various types of health insurance, but individual coverage may be variable. You should check with your insurance whether the hospital is in network or not. You can make payment via online, cash, credit card or debit card.
Abbott Rd & Cazenovia St, Bus Station
Buffalo Niagara International Airport
You can request an appointment with specific doctor on hospital's website or make appointment request on HealthSoul.
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Recommended: No