AdventHealth Ocala is a 421-beds acute care community hospital in Ocala, Florida. The medical center provides emergency care, heart and vascular center, home health care, pediatrics, stroke center as well as a wide range of other medical services. AdventHealth Ocala admits over 22,000 patients each year, treats over 97,000 in three emergency departments, and sees another 51,000 for other outpatient needs. The four main service lines of the medical center include Heart, Orthopedics, Bariatrics and Surgery.
My initial procedure was done with excellent service (Dr Acevedo, nurse Karen, anesthesiologist).. from the moment I was taken to my room on the 4th floor, the experience was horrible. The nurse (Hannah) was not personable and took 3 1/2 hours to complete a task of releasing pressure on a wound (which caused much pain and inability to move..which caused back pain). Karen explained that this process would be done slowly…over 35 minutes. Hannah would release a little and was supposed to return in 20 minutes but in one instance came back in an hour and a half. An assistant nurse Victoria (very pleasant) ended up completing the task 3 1/2hours later.
I was not served dinner and when I asked about it at 6:30, the attendant on the floor(Susan) was surprised and scrambled up a meal for me but because the last of the pressure release was just completed, told me to eat mostly in a reclining position. That caused me to choke on the chicken, so I just slowly ate the cooked carrots and a little pasta.
Response times were very slow when I pushed the help button (15 minutes or more). The monitor I was connected to beeped on me every 5-10 minutes and when I asked what it meant(breathing too slow, heart rate too slow), nothing was explained to me until I spoke to the night nurse (Mark) the next morning. I had to remind the staff to please bring breakfast as I wasn’t sure it would come as I never received a menu choice.
When I checked out, as the volunteer was wheeling me out, I felt nauseous (had vomited earlier) and asked if she could get me a pan or something. She took me back to the nurse’s station where she finally was able to get someone’s attention. That woman looked at me (almost disdainfully) and asked if I was a patient… then slowly went into a closet and retrieved a pan which she brought with a mask and (not very nicely) said I needed to put a mask on. The nausea thankfully passed and I didn’t need the pan.
Overall, this was the worst experience I have ever had staying overnight in a hospital.
Accept All Major Insurances
The hospital accepts various types of health insurance, but individual coverage may be variable. You should check with your insurance whether the hospital is in network or not. You can make payment via cash, online, credit card or debit card.
Palatka, Train station
Ocala International Airport
You can request an appointment with specific doctor on hospital's website or make appointment request on HealthSoul.
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