eal299

11-10-2022

Services Used: Outpatient

Experiencing patient care with Dr. Radahd has been the worst experience ever at a doctor's office. On my first visit with her, I felt rushed through the conversation. In my last episode with her, she refused to allow my wife to speak with her. I had just come out of a procedure that she had performed. I went out to the lobby, thinking they would schedule a follow-up appointment to get my results from the procedure. While waiting in the lobby, Dr. Radahd had me come back and give me her opinion about the results, which was discouraging. I went out and told my wife, who was waiting in the lobby. My wife seeing me distraught, wanted to get some clarity on the procedure and Dr. Radahd's thoughts and plans moving forward. When my wife asked her staff if she could talk with her about the evaluation, she refused to come out or let my wife go to the back and speak with her.

Dr. Radahd told the front desk service person that she had already talked with me and wouldn't come to see or talk with my wife. I really could not believe what I was hearing.

As I was on my way out to the car, very emotional, I passed out in the parking lot. I was taken back into the facility because they said my blood pressure had dropped below normal and wanted to monitor me until it returned to normal. They called it a Vasovagal episode. This occurs when you faint because your body overreacts to specific triggers, such as the sight of blood or extreme emotional distress. The staff took me back into another recovery room. While they were carting me back into the office, I was begging my wife to come to the back. The staff said that they would let the Doctor know.

Yet, my wife never came back. When Dr. Radahd finally came in to see me, I begged for my wife again because I was half coherent. She said that I didn't need my wife to come back because I was her patient, not my wife. Then they had me inhale something stronger than the alcohol pad they had used before. I am not sure if it was ammonia or something else. But it burned my nose.

After Dr. Radahd finished telling me what she thought my next steps should be, they came and rolled me to another room to monitor my blood pressure before releasing me. During that time, I asked if I could ask Dr. Radahd another question, and she refused to come and answer my question. Her staff even seemed surprised that she would not come to see me again.

This behavior indicates that she cares very little about what her patient thinks about her decisions. I would expect any doctor to allow a patient to have their spouse to support them when dealing with an experience like mine. I would assume she would want the same for her family as well. All I wanted was for her to explain what she told me to my wife or to allow my wife to attend the discussion.

My wife told me that while she was in the waiting room, she also observed a conflict in the office with another patient. This confirms our belief that this Doctor is not concerned about her patients, their perspectives, or feelings. I felt she was either keeping information from us or intimidated. Regardless of her reason, it was very unprofessional.

My wife and I will never return to this office, and I would never recommend her to anyone. Service jobs are to serve and help others, even if it means answering questions and ensuring patients that they are doing whatever they can to help them. I understand that doctors are not perfect, but their passion should be to help others.

As a person of color, I was disappointed to see a minority Doctor treat another minority this way.

It is already difficult as minorities in the medical field, and we all need to help everyone of all backgrounds because all lives matter.

• Date Visited 11-2022
• Overall Satisfaction
• Explanation of diagnosis and Treatment Plan
• Trust in Provider
• Procedural Skills